Tom De Waele
Tom De Waele is the managing partner of Bain Middle East, and is a core member of the firm's Financial Services and Private Equity practices. He is also a leader in the Mergers & Acquisitions and Customer Strategy & Marketing practices for the Middle East.
Mr. De Waele has worked with leading financial services players across all key Middle Eastern markets on topics such as growth strategy, M&A with a focus on post-merger integration, digital transformation, distribution, customer experience (including Net Promoter Score) and loyalty, cost optimization and operating model. His experience spans all sub-sectors of financial services and all key customer segments.
He has also advised some of the largest financial investors in the Middle East mainly on 'top of the house' topics such as fund and sector strategy, investment process, ESG/path to net zero and international expansion, and has also supported global private equity investors navigate their growth and partnership strategy for the Middle East.
Prior to joining the Middle East office, Mr. De Waele was involved in a number of large post-acquisition transformations of private equity-owned companies across Europe.
He holds a Master of Engineering from the University of Antwerp, Belgium (magna cum laude) and an MBA from INSEAD.