We have limited Portuguese content available. View Portuguese content.

Video

How to Do More with the Net Promoter Score®

Bain’s Net Promoter System® starts with a Net Promoter Score, but goes much further in helping you build a truly customer-centric organization.

Video

How to Do More with the Net Promoter Score®
en

While the Net Promoter Score produces a clear measure of an organization's performance through its customers' eyes, the Net Promoter System goes much further. Building on the score, it provides a reliable way to focus an entire organization on earning its customers' business every day.

Net Promoter®, Net Promoter System®, Net Promoter Score® and NPS® are registered trademarks of Bain & Company, Inc., Fred Reichheld and Satmetrix Systems, Inc.

Tags

Want to continue the conversation

We help global leaders with their organization's most critical issues and opportunities. Together, we create enduring change and results