Skip to Content
  • Offices

    Offices

    North & Latin America
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    Europe & Africa
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    Middle East
    • Doha
    • Dubai
    • Riyadh
    Asia & Australia
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Seoul
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Subscribe
  • Contact
  • Brazil | Português

    Select your region and language

    Global
    • Global (English)
    North & Latin America
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    Europe, Middle East, & Africa
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    Asia & Australia
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Industries
    Main menu

    Industries

    • Aeroespacial e Defesa
    • Agronegócio
    • Automotive
    • Química
    • Construção e Infraestrutura
    • Bens de Consumo
    • Serviços Financeiros
    • Healthcare & Life Sciences
    • Máquinas e Equipamentos Industriais
    • Mídia e Entretenimento
      Industries
      Mídia e Entretenimento
      • Media Lab
    • Metais
    • Mineração
    • Petróleo e Gás
    • Papel e Embalagens
    • Private Equity
      Industries
      Private Equity
      • Due Diligence
      • Exit Planning
      • Firm Strategy & Operations
      • Portfolio Value Creation
    • Setor Público e Social
    • Varejo
    • Tecnologia
    • Telecomunicações
      Industries
      Telecomunicações
      • Capital Expenditure
      • Telco Digital Transformation
    • Transporte
    • Turismo & Lazer
    • Energia & Renováveis
  • Consulting Services
    Main menu

    Consulting Services

    • AI, Insights, and Solutions
    • Customer Experience
    • Innovation
    • M&A
    • Operations
    • People & Organization
    • Private Equity
    • Sales & Marketing
    • Strategy
    • Sustainability
    • Technology
    • Transformation
  • Digital
  • Insights
    Main menu

    Insights

    • Industry Insights
    • Services Insights
    • Bain Books
    • Webinars
    • Bain Futures
    View all Insights
    Featured topics
    • Tariff Response
    • Artificial Intelligence
    • Thriving in Uncertainty
    • Executive Conversations
    • Macro Trends
    • Private Equity Report
    • M&A Report
    • Healthcare Private Equity Report
    • Paper & Packaging Report
    • Technology Report
    • CEO Insights
    • CFO Insights
    • COO Insights
    • CIO Insights
    • CMO Insights
    View all featured topics
  • About
    Main menu

    About

    • What We Do
    • What We Believe
    • Our People & Leadership
    • Client Results
    • Awards & Recognition
    • Global Affiliations
    Further: Our global responsibility
    • Sustainability
    • Social Impact
    • World Economic Forum
    Learn more about Further
  • Carreiras
    Main menu

    Carreiras

    • Trabalhe Conosco
      Carreiras
      Trabalhe Conosco
      • Find Your Place
      • Nossas áreas de trabalho
      • Equipes integradas
      • Estudantes
      • Programas e estágios
      • Eventos de Recrutamento
    • A Vida na Bain
      Carreiras
      A Vida na Bain
      • Blog: Inside Bain
      • Histórias de carreira
      • Nossas pessoas
      • Onde trabalhamos
      • Apoioao seu crescimento
      • Grupos de afinidade
      • Benefícios
    • Impact Stories
    • Nosso Processo Seletivo
      Carreiras
      Nosso Processo Seletivo
      • O Que Esperar
      • Entrevistas
    FIND JOBS
  • Offices
    Main menu

    Offices

    • North & Latin America
      Offices
      North & Latin America
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • Europe & Africa
      Offices
      Europe & Africa
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • Middle East
      Offices
      Middle East
      • Doha
      • Dubai
      • Riyadh
    • Asia & Australia
      Offices
      Asia & Australia
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Seoul
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Subscribe
  • Contact
  • Brazil | Português
    Main menu

    Select your region and language

    • Global
      Select your region and language
      Global
      • Global (English)
    • North & Latin America
      Select your region and language
      North & Latin America
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • Europe, Middle East, & Africa
      Select your region and language
      Europe, Middle East, & Africa
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • Asia & Australia
      Select your region and language
      Asia & Australia
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    Main menu
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Industries
    • Industries

      • Aeroespacial e Defesa
      • Agronegócio
      • Automotive
      • Química
      • Construção e Infraestrutura
      • Bens de Consumo
      • Serviços Financeiros
      • Healthcare & Life Sciences
      • Máquinas e Equipamentos Industriais
      • Mídia e Entretenimento
      • Metais
      • Mineração
      • Petróleo e Gás
      • Papel e Embalagens
      • Private Equity
      • Setor Público e Social
      • Varejo
      • Tecnologia
      • Telecomunicações
      • Transporte
      • Turismo & Lazer
      • Energia & Renováveis
  • Consulting Services
    • Consulting Services

      • AI, Insights, and Solutions
      • Customer Experience
      • Innovation
      • M&A
      • Operations
      • People & Organization
      • Private Equity
      • Sales & Marketing
      • Strategy
      • Sustainability
      • Technology
      • Transformation
  • Digital
  • Insights
    • Insights

      • Industry Insights
      • Services Insights
      • Bain Books
      • Webinars
      • Bain Futures
      View all Insights
      Featured topics
      • Tariff Response
      • Artificial Intelligence
      • Thriving in Uncertainty
      • Executive Conversations
      • Macro Trends
      • Private Equity Report
      • M&A Report
      • Healthcare Private Equity Report
      • Paper & Packaging Report
      • Technology Report
      • CEO Insights
      • CFO Insights
      • COO Insights
      • CIO Insights
      • CMO Insights
      View all featured topics
  • About
    • About

      • What We Do
      • What We Believe
      • Our People & Leadership
      • Client Results
      • Awards & Recognition
      • Global Affiliations
      Further: Our global responsibility
      • Sustainability
      • Social Impact
      • World Economic Forum
      Learn more about Further
  • Carreiras
    Popular Searches
    • Agile
    • Digital
    • Strategy
    Your Previous Searches
      Recently Visited Pages

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      An Architecture for Agentic AI

      The Three Layers of an Agentic AI Platform

      The Three Layers of an Agentic AI Platform

      Modern AI platforms are converging around a shared architecture built for orchestration, visibility, and governed data access.

      By Eric Sheng, Roger Zhu, Brendan O'Rourke, Dale Pedzinski, and Kevin Zhang

      • min read
      }

      Brief

      The Three Layers of an Agentic AI Platform
      en
      Executive Summary
      • Legacy enterprise AI platforms are structurally mismatched for agentic systems.
      • Modern agentic AI demands a three-layer architecture centered on orchestration, observability, and governed data access.
      • Security and governance must be embedded by design, not bolted on after deployment.

      This is part two of a four-part series on architecting for agentic AI.

      In the first post in this series, we made the case that agentic AI demands a fundamentally new architecture built for connected, nondeterministic systems rather than isolated models. Here, we discuss what that architecture looks like.

      Agentic architecture converges around orchestration and governance

      Most enterprise AI platforms were built for simpler systems: single models serving narrow use cases behind static application programming interface (API) endpoints. Data flowed into specific applications through fixed extract, transform, load (ETL) pipelines; orchestration logic lived within individual systems; and governance was typically tacked on after deployment.

      Identity and access controls assume that users are humans operating within role-based sessions—not autonomous agents that require contextual, least-privilege permissions for every tool. This approach worked when AI was contained and deterministic, but now it’s breaking down.

      Today, AI agents discover tools dynamically via Model Context Protocol (MCP) servers and tool catalogs, share session state and persistent memory, and invoke other agents via standardized protocols such as MCP and agent-to-agent (A2A) interfaces. The result is a structural mismatch between architectures designed for human-driven workflows and the demands of autonomous, multi-agent systems.

      Agentic AI raises the complexity bar well beyond what existing enterprise platforms were designed to handle. These systems involve multiple models and agents that share persistent memory, coordinate via multistep orchestration workflows, and communicate directly with other agents rather than operating in isolation. Each agent may invoke APIs, execute generated code in sandboxed environments, query knowledge bases through vector and graph indexes, and pass context to downstream agents—all within a single user request. This requires an orchestration layer that can manage the workflow end to end, including tool calls, context handoffs, and execution controls across agents within an application. It also calls for a centralized registry and policy layer to govern agent access, runtime guardrails such as prompt-injection filtering and content safety controls, and end-to-end traceability across the full execution graph.

      Memory management must be treated as a first-class infrastructure concern rather than an application afterthought. Agent behaviors evolve rapidly and nondeterministically, so the underlying infrastructure must support faster deployment cycles, canary rollouts, automated rollback on service level objective (SLO) regression, and continuous evaluation. To meet these new requirements, organizations are modernizing their existing platforms, converging around three architectural layers—each with direct implications for delivery, risk, and scale.

      Application and orchestration layer

      This is the command center of the agent-based system. It directs multistep workflows through orchestration engines that manage control flow, retries, time-outs, and parallel execution.

      Source: Bain & Company

      At the platform level, orchestration and runtime services should be shared, along with identity and policy enforcement, observability and audit tooling, and centralized registries and catalogs for agents, tools, and entitlements. Every request is routed to a specialized agent through an orchestration layer that manages workflow control and context handoffs. This layer also coordinates A2A communication through standardized protocols (such as MCP and A2A), maintaining shared context, session memory, and state (e.g., variables, task progress, decisions made) across interactions.

      Agents are deployed as separate yet connected versioned services that can be scaled, updated, and rolled back independently. Each is logged in an agent registry and policy layer with defined capabilities, tool entitlements, and policy constraints. Tool and API abstractions normalize external capabilities as MCP servers with consistent schemas and invocation semantics, while a tool catalog with life cycle management governs what is available and to whom.

      Agent skills are managed the same way: with a governed library of approved capabilities that can be reused across use cases. Built-in access controls, identity propagation for nonhuman principals, and audit tooling reinforce accountability across every interaction. On top of this foundation, applications implement the use case logic, including task-specific agents and workflows, domain tool adapters, user experience and approval patterns, and evaluation and success criteria that define what “good” looks like in production. A mature platform should provide reusable components for these patterns so teams can deliver faster without rebuilding the wheel each time.

      Analytics and insight layer

      This layer provides real-time visibility into agent execution via metrics, logs, and traces collected across agents, workflows, and infrastructure. Full reasoning-path traceability captures every step—from prompt to tool invocation to final output—enabling teams to audit and explain agent decisions. Integrated monitoring, token management, and alignment monitoring (i.e., detecting behavioral drift, hallucination patterns, and bias signals) make it easier to manage compliance. Live dashboards and anomaly detection help teams maintain visibility as A2A interactions and behaviors evolve in production, ensuring everything stays transparent and aligned with policy.

      Source: Bain & Company

      Data and knowledge layer

      This layer serves as the data foundation for agentic systems, integrating structured and unstructured data via standardized interfaces. It unifies data across domains (spanning relational, vector, and graph stores) and gives agents consistent, governed access they can rely on. Schema and data contract governance enforce compatibility across producers and consumers, while a federated data catalog provides discoverability and lineage.

      Real-time streaming pipelines complement batch processing to ensure agents operate on current data, not stale snapshots. Metadata is automatically captured, and key data governance controls (e.g., classification, masking, retention, cross-domain access) are built into the pipelines to help ensure everything is used responsibly.

      Together, these layers transform AI architecture from a collection of independent components into a shared enterprise capability. Security and governance are embedded across layers rather than applied after deployment. Control points, auditability, and oversight become part of normal operations.

      Source: Bain & Company

      But architecture alone isn’t enough. In the next post, we’ll explore why governance and trust are the true foundation for scaling agentic AI—and why data quality is the make-or-break factor.

      Authors
      • Headshot of Eric Sheng
        Eric Sheng
        Partner, Silicon Valley
      • Headshot of Roger Zhu
        Roger Zhu
        Partner, Boston
      • Headshot of Brendan O'Rourke
        Brendan O'Rourke
        Partner, London
      • Headshot of Dale Pedzinski
        Dale Pedzinski
        Expert Associate Partner, Dallas
      • Headshot of Kevin Zhang
        Kevin Zhang
        Data Engineering Lead
      Related Consulting Services
      • AI, Insights, and Solutions
      • Digital
      • Enterprise Technology
      How We Can Help
      • Artificial Intelligence
      Artificial Intelligence Insights
      Beyond AI Efficiency: A Conversation with Intuit’s Ivan Lazarov

      “Ultimately, we must be audacious enough to envision the impossible and bold enough to build it.”

      Read more
      Artificial Intelligence Insights
      Global Venture Capital Outlook: The Latest Trends

      With AI infrastructure fueling the surge, 2025 closed strong.

      Read more
      Artificial Intelligence Insights
      The AI Upskilling Boom Has a Problem

      Companies are spending billions on AI training at the wrong moment. There’s a better order of operations—and it starts with people who are being ignored.

      Read more
      Artificial Intelligence
      Nvidia GTC 2026: AI Becomes the Operating Layer

      The companies leading in AI aren’t just deploying it. They’re rebuilding around it.

      Read more
      Artificial Intelligence Insights
      AI Talent Lab: Underwriters

      How generative AI is transforming the job of insurance underwriters and what companies can do to harness this moment.

      Read more
      First published in abril 2026
      Tags
      • AI, Insights, and Solutions
      • Artificial Intelligence
      • Artificial Intelligence Insights
      • CIO Insights
      • Digital
      • Enterprise Technology

      How We've Helped Clients

      Reimagining Insurance for the AI Era

      See more related case studies

      A Beauty Company Enables Always-On Brand Acceleration

      See more related case studies

      A European Banking Giant Rises to the Fintech Challenge

      See more related case studies

      Quer saber mais?

      Ajudamos líderes do mundo todo a lidar com desafios e oportunidades cruciais para suas organizações. Juntos, criamos mudanças e resultados duradouros.

      Bain Insights. Our perspectives on critical issues global businesses face in today's challenging environment, delivered monthly.

      *I have read and understand Bain’s Privacy Notice.

      Please read and agree to the Privacy Policy.
      Bain & Company
      Contact us Sustainability Accessibility Terms of use Privacy Cookie Policy Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      Contact Bain

      How can we help you?

      • Business inquiry
      • Career information
      • Press relations
      • Partnership request
      • Speaker request
      See all offices