Skip to Content
  • 오피스

    오피스

    미주
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    유럽, 중동, 아프리카
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Doha
    • Dubai
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Riyadh
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    아시아, 호주
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Seoul
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    오피스 전체보기
  • 얼럼나이
  • 미디어 센터
  • 구독
  • 연락처
  • Korea | 한국어

    지역 및 언어 선택

    글로벌
    • Global (English)
    미주
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    유럽, 중동, 아프리카
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    아시아, 호주
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    관심 있는 내용을 북마크하여 Red 폴더에 저장할 수 있습니다. Red 폴더 에서 저장된 내용을 읽거나 공유해보세요.

    Explore Bain Insights
  • 산업
    메인 메뉴

    산업

    • 우주항공, 방산 및 정부 서비스
    • 농업 관련 산업
    • 자동차
    • 화학
    • 인프라, 건설 및 건축 자재
    • 소비재
    • 금융 서비스
    • 헬스케어
    • 산업용 기계 및 장비
    • 미디어 및 엔터테인먼트
    • 금속
    • 광업
    • 석유 및 가스
    • 제지 및 패키징 산업
    • 사모펀드
    • 사회 및 공공 부문
    • 유통
    • 기술
    • 텔레콤
    • 운송
    • 여행·여가
    • 유틸리티 및 재생가능 에너지
  • 컨설팅 서비스
    메인 메뉴

    컨설팅 서비스

    • Customer Experience
    • ESG
    • Innovation
    • M&A
    • 운영
    • 조직
    • 사모펀드
    • 고객 전략 및 마케팅
    • 전략
    • AI, 인사이트 및 솔루션
    • Technology
    • 변화 혁신
  • Digital
  • 인사이트
  • 베인 소개
    메인 메뉴

    베인 소개

    • 업무 소개
    • 베인의 신념
    • 구성원 및 리더십 소개
    • 고객 성과
    • 주요 수상 경력
    • 글로벌 파트너사
    Further: Our global responsibility
    • 다양성과 포용
    • 사회 공헌 활동
    • Sustainability
    • World Economic Forum
    Learn more about Further
  • Careers
    메인 메뉴

    Careers

    • Work with Us
      Careers
      Work with Us
      • Find Your Place
      • Our Work Areas
      • Integrated Teams
      • Students
      • Internships & Programs
      • Recruiting Events
    • Life at Bain
      Careers
      Life at Bain
      • Blog: Inside Bain
      • Career Stories
      • Our People
      • Where We Work
      • Supporting Your Growth
      • Affinity Groups
      • Benefits
    • Impact Stories
    • Hiring Process
      Careers
      Hiring Process
      • What to Expect
      • Interviewing
    FIND JOBS
  • 오피스
    메인 메뉴

    오피스

    • 미주
      오피스
      미주
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • 유럽, 중동, 아프리카
      오피스
      유럽, 중동, 아프리카
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Doha
      • Dubai
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Riyadh
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • 아시아, 호주
      오피스
      아시아, 호주
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Seoul
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    오피스 전체보기
  • 얼럼나이
  • 미디어 센터
  • 구독
  • 연락처
  • Korea | 한국어
    메인 메뉴

    지역 및 언어 선택

    • 글로벌
      지역 및 언어 선택
      글로벌
      • Global (English)
    • 미주
      지역 및 언어 선택
      미주
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • 유럽, 중동, 아프리카
      지역 및 언어 선택
      유럽, 중동, 아프리카
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • 아시아, 호주
      지역 및 언어 선택
      아시아, 호주
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    메인 메뉴
    Saved items (0)

    You have no saved items.

    관심 있는 내용을 북마크하여 Red 폴더에 저장할 수 있습니다. Red 폴더 에서 저장된 내용을 읽거나 공유해보세요.

    Explore Bain Insights
  • 산업
    • 산업

      • 우주항공, 방산 및 정부 서비스
      • 농업 관련 산업
      • 자동차
      • 화학
      • 인프라, 건설 및 건축 자재
      • 소비재
      • 금융 서비스
      • 헬스케어
      • 산업용 기계 및 장비
      • 미디어 및 엔터테인먼트
      • 금속
      • 광업
      • 석유 및 가스
      • 제지 및 패키징 산업
      • 사모펀드
      • 사회 및 공공 부문
      • 유통
      • 기술
      • 텔레콤
      • 운송
      • 여행·여가
      • 유틸리티 및 재생가능 에너지
  • 컨설팅 서비스
    • 컨설팅 서비스

      • Customer Experience
      • ESG
      • Innovation
      • M&A
      • 운영
      • 조직
      • 사모펀드
      • 고객 전략 및 마케팅
      • 전략
      • AI, 인사이트 및 솔루션
      • Technology
      • 변화 혁신
  • Digital
  • 인사이트
  • 베인 소개
    • 베인 소개

      • 업무 소개
      • 베인의 신념
      • 구성원 및 리더십 소개
      • 고객 성과
      • 주요 수상 경력
      • 글로벌 파트너사
      Further: Our global responsibility
      • 다양성과 포용
      • 사회 공헌 활동
      • Sustainability
      • World Economic Forum
      Learn more about Further
  • Careers
    최근 검색어
      최근 방문 페이지

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      Article

      Banking by a New Set of Numbers

      Banking by a New Set of Numbers

      Bankers have always focused on "the spread," or the difference between the cost of funds and the rate at which they are lent, as a barometer of profitability.

      글 Christine Detrick and Scott Tanner

      • 읽기 소요시간

      Article

      Banking by a New Set of Numbers
      en

      BANKERS HAVE ALWAYS focused on "the spread," or the difference between the cost of funds and the rate at which they are lent, as a barometer of profitability. But another set of numbers—the cost-to-income ratio—holds even greater significance for managing the financial performance of banks.

      That's good news for Bank of America and its shareholders, who have seen the company's stock price gyrate since announcing in October of 2003 that it would merge with Fleet Boston. Prior to the merger, Bank of America managed to keep its cost-to-income ratio among the lowest in the industry. And if history is any indicator, Bank of America's cost-conscious organization should now transform Fleet Boston—an institution in which frugality sometimes took a back seat to expensive growth initiatives.

      The power of the cost-to-income ratio lies partly in its simplicity. In skillful hands, it serves as a lens to keep bank executives and employees focused on efficiency even when income is rising. It turns out that holding costs in check has a greater effect on banks' financial performance than even robust growth.

      That pattern emerged when we looked at the performance of the world's 150 largest banks. Those with slower revenue growth but low cost-to-income ratios performed admirably, generating average annual shareholder returns 14% higher than their home-country indices. The picture reversed for banks with strong revenue growth but weak efficiency: Those with the highest top-line growth—but the least efficiency—returned just 3.5% more than their country indices annually. In other words, slow-growing efficient banks outperform their less-efficient, higher-growth peers by a factor of four to one.

      Of course, banks that can do both—grow revenues and manage costs with the world's best—generate the largest rewards. Those performance leaders produce returns twice as high as the efficient slow-growers and six times as high as less efficient, growth-oriented banks.

      To get a sense of what it takes to join this group, look at Fifth Third Bancorp in Cincinnati, Ohio. Fifth Third has achieved its star status by aggressively acquiring smaller banks, and assimilating them into a culture deeply rooted in cost control. Its total income increased by almost 25% per year over the past five years as a result of this serial acquisition strategy. But its success is really based on holding down costs during the efficient—and rapid—integration of its purchases.

      Fifth Third was able to keep its cost-to-income ratio steady at a lean 50%, including nonperforming loans. It did so by turning cost reduction efforts into something of a game. In a contest that would have appealed to the penny-pinching comedian Jack Benny, Fifth Third managers competed to out-save each other. The savings also went to shareholders, who saw returns increase an average of 9% per year during that period, while the market was falling at 8% per year.

      In Bain's study, only 16 banks out of 150 achieved this level of performance leadership. Bank of America could become the 17th. Banks with a strong efficiency and cost focus have the best shot at breaking into the performance leaders group. Our research found that nearly two-thirds of banks that were cost-focused at the beginning of the study succeeded in increasing revenue growth. And 13 of the 16 performance leaders started off as cost leaders.

      Bank of America's acquisition of Fleet Boston could provide a catalyst for such a leap. Consider B of A's recent history: In 1996, Ken Lewis was named CEO and quickly realized he had to control costs incurred during a series of mergers. He linked executive compensation directly to profitability, measured partly by total shareholder return, among other metrics. Mr. Lewis then set about focusing the organization on cost efficiency. For instance, in 2001, B of A launched a novel program combining a Six Sigma quality approach to eliminating expenses with a reduction in low-margin loans.

      Bank of America next applied its cost-conscious ways to the integration of NationsBank, acquired in 1998 for $43 billion. Today, Bank of America's cost-to-income ratio, including nonperforming loans as a cost, is about 10% below the industry average.

      It will be instructive to watch Bank of America insert its cost-efficiency focus into Fleet Boston. B-of-A management has already announced plans to scale back redundancies in the former Fleet Financial Corp. credit-card center. In the process, it may elevate itself to performance leadership. Not a bad role model for the industry's next round of megamergers.

      Ms. Detrick, based in New York, directs Bain & Company's North American financial services practice. Mr. Tanner, based in Sydney, directs Bain's Asian financial services practice.

      관련 산업
      • 금융 서비스
      금융 서비스
      Agentic AI Commerce: The Next Retail Revolution Is Here

      Retailers need to place their bets as AI commerce shakes up retail economics.

      자세히 보기
      금융 서비스
      Beyond Payments, the Real Prize in SME Commerce Is Ecosystem Control

      Choices on integration are reshaping how European commerce platforms and payments providers will thrive.

      자세히 보기
      금융 서비스
      Six Threats Demand a New Playbook for Banks in Wealth and Asset Management

      AI, direct-to-consumer models, and the return of local priorities are redrawing industry lines.

      자세히 보기
      금융 서비스
      Stay Relevant, Spark Energy: Pedro Arnt, CEO dLocal

      How can a hyperscaler grow at lightning speed without losing its soul? 

      자세히 보기
      금융 서비스
      Rethinking Transformation: Lawrence Lam on Leading Change at Prudential

      Frankie Leung speaks with Lawrence Lam, CEO of Prudential Hong Kong, about organizational transformation and sustaining change through a people-led approach.

      자세히 보기
      First published in 4월 2004
      태그
      • 금융 서비스

      프로젝트 사례

      지속 가능성 및 기업의 사회적 책임 Voluntary Carbon Markets: A Bank Moves Early to Seize the Opportunity

      See more related case studies

      성과 개선 Lean Six Sigma solves a commercial bank's growth problem

      See more related case studies

      정보기술(IT) Bridging the Gap Between Business and Technology

      See more related case studies

      베인에 궁금하신 점이 있으신가요?

      베인은 주저 없이 변화를 마주할 줄 아는 용감한 리더들과 함께합니다. 그리고, 이들의 담대한 용기는 고객사의 성공으로 이어집니다.

      급변하는 비즈니스 환경에서 살아남기 위한 선도자의 시각. 월간 Bain Insights에서 글로벌 비즈니스의 핵심 이슈를 확인하십시오.

      *개인정보 정책을 읽었으며 그 내용에 동의합니다.

      Privacy Policy를 읽고 동의해주십시오.
      Bain & Company
      문의하기 환경정책 Accessibility 이용약관 개인정보 보호 쿠키 사용 정책 Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      문의하기

      무엇을 도와드릴까요?

      • 프로젝트 문의
      • 채용 정보
      • 언론
      • 제휴 문의
      • 연사 초청
      오피스 전체보기