Skip to Content
  • 오피스

    오피스

    미주
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    유럽, 중동, 아프리카
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Doha
    • Dubai
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Riyadh
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    아시아, 호주
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Seoul
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    오피스 전체보기
  • 얼럼나이
  • 미디어 센터
  • 구독
  • 연락처
  • Korea | 한국어

    지역 및 언어 선택

    글로벌
    • Global (English)
    미주
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    유럽, 중동, 아프리카
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    아시아, 호주
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    관심 있는 내용을 북마크하여 Red 폴더에 저장할 수 있습니다. Red 폴더 에서 저장된 내용을 읽거나 공유해보세요.

    Explore Bain Insights
  • 산업
    메인 메뉴

    산업

    • 우주항공, 방산 및 정부 서비스
    • 농업 관련 산업
    • 화학
    • 인프라, 건설 및 건축 자재
    • 소비재
    • 금융 서비스
    • 헬스케어
    • 산업용 기계 및 장비
    • 미디어 및 엔터테인먼트
    • 금속
    • 광업
    • 석유 및 가스
    • 제지 및 패키징 산업
    • 사모펀드
    • 사회 및 공공 부문
    • 유통
    • 기술
    • 텔레콤
    • 운송
    • 여행·여가
    • 유틸리티 및 재생가능 에너지
  • 컨설팅 서비스
    메인 메뉴

    컨설팅 서비스

    • Customer Experience
    • ESG
    • Innovation
    • M&A
    • 운영
    • 조직
    • 사모펀드
    • 고객 전략 및 마케팅
    • 전략
    • AI, 인사이트 및 솔루션
    • Technology
    • 변화 혁신
  • Digital
  • 인사이트
  • 베인 소개
    메인 메뉴

    베인 소개

    • 업무 소개
    • 베인의 신념
    • 구성원 및 리더십 소개
    • 고객 성과
    • 주요 수상 경력
    • 글로벌 파트너사
    Further: Our global responsibility
    • 다양성과 포용
    • 사회 공헌 활동
    • Sustainability
    • World Economic Forum
    Learn more about Further
  • Careers
    메인 메뉴

    Careers

    • Work with Us
      Careers
      Work with Us
      • Find Your Place
      • Our Work Areas
      • Integrated Teams
      • Students
      • Internships & Programs
      • Recruiting Events
    • Life at Bain
      Careers
      Life at Bain
      • Blog: Inside Bain
      • Career Stories
      • Our People
      • Where We Work
      • Supporting Your Growth
      • Affinity Groups
      • Benefits
    • Impact Stories
    • Hiring Process
      Careers
      Hiring Process
      • What to Expect
      • Interviewing
    FIND JOBS
  • 오피스
    메인 메뉴

    오피스

    • 미주
      오피스
      미주
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • 유럽, 중동, 아프리카
      오피스
      유럽, 중동, 아프리카
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Doha
      • Dubai
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Riyadh
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • 아시아, 호주
      오피스
      아시아, 호주
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Seoul
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    오피스 전체보기
  • 얼럼나이
  • 미디어 센터
  • 구독
  • 연락처
  • Korea | 한국어
    메인 메뉴

    지역 및 언어 선택

    • 글로벌
      지역 및 언어 선택
      글로벌
      • Global (English)
    • 미주
      지역 및 언어 선택
      미주
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • 유럽, 중동, 아프리카
      지역 및 언어 선택
      유럽, 중동, 아프리카
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • 아시아, 호주
      지역 및 언어 선택
      아시아, 호주
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    메인 메뉴
    Saved items (0)

    You have no saved items.

    관심 있는 내용을 북마크하여 Red 폴더에 저장할 수 있습니다. Red 폴더 에서 저장된 내용을 읽거나 공유해보세요.

    Explore Bain Insights
  • 산업
    • 산업

      • 우주항공, 방산 및 정부 서비스
      • 농업 관련 산업
      • 화학
      • 인프라, 건설 및 건축 자재
      • 소비재
      • 금융 서비스
      • 헬스케어
      • 산업용 기계 및 장비
      • 미디어 및 엔터테인먼트
      • 금속
      • 광업
      • 석유 및 가스
      • 제지 및 패키징 산업
      • 사모펀드
      • 사회 및 공공 부문
      • 유통
      • 기술
      • 텔레콤
      • 운송
      • 여행·여가
      • 유틸리티 및 재생가능 에너지
  • 컨설팅 서비스
    • 컨설팅 서비스

      • Customer Experience
      • ESG
      • Innovation
      • M&A
      • 운영
      • 조직
      • 사모펀드
      • 고객 전략 및 마케팅
      • 전략
      • AI, 인사이트 및 솔루션
      • Technology
      • 변화 혁신
  • Digital
  • 인사이트
  • 베인 소개
    • 베인 소개

      • 업무 소개
      • 베인의 신념
      • 구성원 및 리더십 소개
      • 고객 성과
      • 주요 수상 경력
      • 글로벌 파트너사
      Further: Our global responsibility
      • 다양성과 포용
      • 사회 공헌 활동
      • Sustainability
      • World Economic Forum
      Learn more about Further
  • Careers
    최근 검색어
      최근 방문 페이지

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      HBR.org

      There’s Only One Way to Break into China’s Crowded Retail Market

      There’s Only One Way to Break into China’s Crowded Retail Market

      You'll have to partner with Alibaba or Tencent.

      글 James Root

      • 읽기 소요시간

      Article

      There’s Only One Way to Break into China’s Crowded Retail Market
      en

      This article originally appeared on HBR.org.

      China’s two retailing powerhouses, online commerce pioneer Alibaba and social media-gaming pioneer Tencent, have systematically established a duopoly of record proportions in record time. Combined, they have spent more than $20 billion in the past 12 months alone to change the way people in China shop. (The precise value of their investments cannot be determined, given that many of them are undisclosed or private deals. This figure, along with some others in this article, are drawn from a Bain analysis.)

      It started when online retailer Alibaba made the seemingly counterintuitive expansion into the brick-and-mortar world. To do this, they invested heavily in everything from Lianhua supermarkets to Intime department stores to electronics retailer Suning. Alibaba is now working to connect China’s millions of mom-and-pop stores with their internet-based distribution network, an initiative called Ling Shou Tong. It has opened futuristic Hema Xiansheng supermarkets, where consumers use the Alipay app to order groceries or prepared food for delivery to their homes—in many places, within 30 minutes.

      Tencent took a different path to becoming China’s other retail leader. It began life as a social networking services company, and then added gaming, electronic payments, media content, cloud computing and devices. With successive investments into Chinese e-commerce company JD.com, it has become China’s No. 2 online retailer only four years after entering the retail industry. It invested in Yonghui, one of the fastest-growing Chinese grocery chains, and partnered with Carrefour and Walmart (which also owns 12% of JD.com). Among many other advances, with JD it created the fresh-food supermarket chain 7Fresh and invested in social commerce app Pinduoduo, a rising e-commerce company targeting the country’s booming smaller cities.

      Alibaba and Tencent each is valued at around $500 billion on public markets, and both act as the SoftBank or Berkshire Hathaway of the new Chinese economy, investing in hundreds of companies at all stages. With their mounting arsenals of digital and physical assets, each has created its own closed-loop opportunity capture as much information as possible about a consumer—all day and night, at any browsing or buying moment. They gain invaluable data that fuels everything from hyper-targeted marketing to store locations to product assortment to pricing. Now, with a combined 80% market share of the world’s largest e-commerce market and stakes in four of the top five hypermarket and supermarket chains in China, a fundamental question looms: Is there space for anyone else?

      China’s retail landscape has room for companies to elbow their way in. However, in China there are two decisions that guide any retailer. The first one is choosing sides: Do you want to align with Alibaba or go with Tencent? For any retailer hoping to earn its slice of China’s expanding retail pie, at least for now, there is no alternative but to play alongside one team or the other—and there are pros and cons with each.

      The second decision involves the partnership model. When partnering with China’s leaders, you can choose from three basic strategies: Do you want to use the big partners as a way to test and learn in this vast market or to enhance a core business or to fully integrate?

      Let’s consider the first decision, whether to go with Alibaba or Tencent. Alibaba prefers to integrate all data, marketing, and logistics of acquired companies. For its part, Tencent allows each retailer the choice of connecting and upgrading its existing business activities. The next consideration: What types of data do you need to complement your own? Tencent will have more data on social media behavior while Alibaba will have more purchasing behavior data. Finally, what kind of expertise do you require? For example, unless the partnership is in conjunction with JD, Tencent does not really have core retail expertise in areas like supply chain and logistics.

      The second decision—choosing a partnering strategy—depends on your starting point and your ultimate goals.

      A test-and-learn strategy is most suitable if you do not already have a presence in China and would like a non-capital-intensive way to test the market—to learn what customers want and how well your products would sell, for example. No physical stores are required, and if the arrangement doesn’t go well it is relatively easy to exit the market. Costco, the U.S.-based store, took this approach, using Alibaba as a way to test its offerings and learn about China before fully committing. In 2014, it opened an online warehouse store on Tmall Global, Alibaba’s cross-border e-commerce channel. That move helped it take advantage of a special government program that allows retailers to sell specific goods (with favorable tax status) without being granted a license to operate in China. It also helped Costco gain widespread name recognition. By the following year, Costco had made it into the top 10 sellers on Tmall Global during the 11/11 Singles Day sales promotion.

      In 2017, Costco obtained a license to open a flagship store on Tmall and began moving toward its goal of offering nearly 800 SKUs to Chinese consumers. These online steps paved the way for Costco to obtain permission to open physical stores, the first of which is expected to greet customers next June in Shanghai. Costco’s China stores will operate differently than its outlets elsewhere in the world. For example, they will rely on Alibaba’s data-heavy approach, using the past four years of consumer data gleaned on Tmall to determine product assortment and influence operations.

      Say you already have a presence in China but want access to a leader’s data and technology without losing control of your brand or operations—and without giving up ownership control. In that case, consider another option: using the partnership to enhance your existing core business in China. That’s the approach taken by Walmart. Through a strategic partnership, it now uses Tencent’s technology to both upgrade Walmart’s in-store customer experience and help it learn more about its customers. Among the innovations: the WeChat Scan & Go mobile payment option, which gives the U.S. retailer access to consumption data from customers paying with the WeChat mobile app. It is data that will help Walmart build more sophisticated consumer profiles. However, there is a downside to this approach that will lead some retailers to take a pass. You have to share a lot more information with your chosen partner to make the partnership really work.

      Finally, some companies opt to integrate fully with one or the other. It allows a retailer to gain full access to a leader’s user base, insights, data and technology. It also opens up opportunities to gain scale benefits or share processes such as purchasing. The drawback is that the leader becomes more involved in the operations of the store. Hou Yi, a former leader at JD Logistics, took this path after launching Hema Xiansheng, the online-to-offline fresh food supermarket concept that has since become the most tangible example of what is being referred to as “new retail.” Mr. Hou serves as Hema’s CEO and oversees the rapid expansion that ensued after Alibaba invested in and funded the company—and made Hema a part of its powerful ecosystem.

      Now, even as they carve up China, both Alibaba and Tencent are poised for global expansion. When that happens, retailers on other continents may find themselves with the same set of options: choosing a partner and determining their own best partnership strategy if they hope to play in this high-speed game.

      James Root is a partner in Bain & Company’s Consumer Products and Retail practices. He is based in Hong Kong. Jonathan Cheng is a principal in Bain & Company’s Consumer Products and Retail practices. He is based in Hong Kong.

      저자
      • Headshot of James Root
        James Root
        파트너, Hong Kong
      문의하기
      관련 산업
      • 소비재
      • 유통
      관련 컨설팅 서비스
      • Digital
      최적의 솔루션 찾기
      • Omnichannel Strategy
      유통
      Redefining Future Growth: Engine 1, Engine 2

      How Alibaba keeps two engines firing on all cylinders.

      자세히 보기
      Future of Consumption
      Matthew Meacham: Overcoming the Existential Crisis in Consumer Goods

      Bain Partner Matthew Meacham discusses how large brands can take a two-pronged approach to thrive now and in the future.

      자세히 보기
      Future of Consumption
      Future of Consumption in Fast-Growth Consumer Markets: ASEAN 2030

      This report, prepared in collaboration with the World Economic Forum, examines the future of consumption in one of the fastest-growing economic regions in the world.

      자세히 보기
      소비재
      US Consumer Health Update

      Upper-income earners seem to be adopting a defensive position but are not yet reporting negative spending intentions.

      자세히 보기
      유통
      A Brilliant Recovery Shapes Up: The Global Diamond Industry 2021–22

      Our 11th annual report looks at the pandemic’s effects, the industry’s impressive recovery, and the possibilities ahead.

      자세히 보기
      First published in 8월 2018
      태그
      • 소비재
      • 유통
      • Digital
      • Future of Consumption
      • Omnichannel Strategy

      프로젝트 사례

      지속 가능성 및 기업의 사회적 책임 A Manufacturer Vows to “Push to Zero” Carbon Emissions

      See more related case studies

      Digital Omnichannel strategy boosts fashion company

      See more related case studies

      전략 Focus on core delivers growth for retailer

      See more related case studies

      베인에 궁금하신 점이 있으신가요?

      베인은 주저 없이 변화를 마주할 줄 아는 용감한 리더들과 함께합니다. 그리고, 이들의 담대한 용기는 고객사의 성공으로 이어집니다.

      급변하는 비즈니스 환경에서 살아남기 위한 선도자의 시각. 월간 Bain Insights에서 글로벌 비즈니스의 핵심 이슈를 확인하십시오.

      *개인정보 정책을 읽었으며 그 내용에 동의합니다.

      Privacy Policy를 읽고 동의해주십시오.
      Bain & Company
      문의하기 환경정책 Accessibility 이용약관 개인정보 보호 쿠키 사용 정책 Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      문의하기

      무엇을 도와드릴까요?

      • 프로젝트 문의
      • 채용 정보
      • 언론
      • 제휴 문의
      • 연사 초청
      오피스 전체보기