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      Industry

      Insurance

      Insurance

      Become more nimble, more digital, and more responsive to your customers

      Our Experience

      80%
      of top 5 global multiliners have worked with us
      60%
      of top 15 global life insurance companies have worked with us

      Be prepared for a future that seems ever more uncertain. That’s the mandate for leaders in the insurance industry, who face the daunting challenge of innovating amid increasing volatility and turbulence. As your trusted advisor, we can help you reimagine how your company can win no matter what may come.

      In every corner of the globe, we help insurance companies harness new digital capabilities, improve customer loyalty, and turn data into a competitive advantage. Our insurance consultants help every type of insurer—property and casualty, life, health, reinsurers, and more—become more nimble and adapt to changing insurance markets.

      We support compliance and risk officers, who must satisfy the demands of increasingly complex regulations while also helping their companies grow and prosper. We provide carriers with critical support during due diligence and merger integration, through our deep expertise in mergers and acquisitions and private equity. And we help companies shape their strategies for meeting their environmental, social, and governance (ESG) goals.

      As the pace of digitalization increases, customers expect seamless integration of their insurers’ digital and traditional operations. Our technology strategy practitioners can help you meet this challenge, and help you prepare for the future of insurance distribution as well. Our proprietary advanced analytics framework consistently improves decision making and reduces risk. We’ll ensure that you thrive in the digital economy, by deploying  the automation and artificial intelligence solutions that will streamline your operations and accelerate your strategy.

      The insurance consulting services our industry experts deliver can help you understand evolving consumer preferences and complex market conditions, so you can seize the opportunities they present, before someone else does.

      Leia mais Read less

      AI in Insurance

      As an industry that’s heavily reliant on large amounts of unstructured data, insurance has unlocked tremendous value from AI. Insurers are improving efficiencies across the property and casualty (P&C), life, and health insurance value chains, delivering:

      • Smarter marketing and product innovation through AI-powered content creation and • personalized customer engagement
      • Elevated customer experience with real-time sentiment analysis and personalized recommendations
      • Operational efficiency at scale via automated underwriting
      • Stronger enterprise enablement across legal, risk, finance, HR, and IT—streamlining everything from contract and invoice generation to fraud detection and compliance

      Learn how AI is helping insurers work smarter, faster, and better

      Real Outcomes

      Discover how State Farm moved from AI experimentation to AI at scale—along with other stories of how we’ve helped leading P&C, life, and health insurers create value with AI capabilities and use cases.
      Learn more about State Farm’s journey See how we’re helping global industry leaders win with AI

      How We Help

      From intelligent quote generation to tailored lead activation, we’ve helped insurers deploy AI across marketing, legal, finance, and sales—delivering best-in-class customer experiences, driving productivity, and lowering costs.
      Learn more about our AI approach

      Our Client Results in Insurance

      Case study

      Digital Transformation Enables Insurer to Lower Costs While Delighting Customers
      Bain’s NextEngine approach delivers an entirely new technology footprint

      Case study

      How NatWest Is Scaling Customer Engagement with AI
      The bank partnered with us to transform its idea-to-value process from 60+ days to just one day.
      See more

      Our Insurance Consultants

      Headshot of Sean O'Neill

      Sean O'Neill Partner Chicago

      Headshot of Heidi Deringer

      Heidi Deringer Partner Atlanta

      Headshot of Henrik Naujoks

      Henrik Naujoks Partner Hong Kong

      Headshot of Christian Kinder

      Christian Kinder Partner Munich

      Headshot of Keith Donnelly

      Keith Donnelly Partner Atlanta

      Headshot of Mark Judah

      Mark Judah Partner Melbourne

      Headshot of Christina Ellringmann

      Christina Ellringmann Partner Munich

      Headshot of Christina Schulz

      Christina Schulz Partner London

      See more

      Our Insurance Insights

      Rethinking Transformation: Lawrence Lam on Leading Change at Prudential
      Frankie Leung speaks with Lawrence Lam, CEO of Prudential Hong Kong, about organizational transformation and sustaining change through a people-led approach.
      Executives on Transformations
      Person filling out an insurance claim form with a car in the background.
      IA Generativa no setor de seguros
      A capacidade da IA generativa de interpretar e gerar linguagem natural e imagens a torna especialmente relevante para processos de seguros que são complexos, exigem grande volume de documentos e demandam alto grau de conhecimento especializado — abrangendo seguros de vida, patrimoniais e de responsabilidade civil (P&C), e de saúde.
      Article
      Scaled AI Is Transforming the Claims Process
      While most insurers are still dabbling in generative AI, leaders are gaining an advantage in speed, cost, and productivity.
      Infographic
      AI Won’t Just Cut Costs, It Will Reinvent the Customer Experience
      Beyond efficiency, AI helps create a more personalized experience that delivers a triple play of customer loyalty, employee engagement, and revenue growth.
      Brief
      See more

      How We Can Help

      Sustentabilidade

      Sustentabilidade

      Uma abordagem integrada que conecta a sustentabilidade à estratégia — e a seus resultados

      Read more

      Customer Experience

      Customer Experience

      Figure out what your customers care about most, then design great customer experiences, and arm and inspire your employees to deliver them.

      Read more

      Enterprise Technology

      Enterprise Technology

      Mais rápida, mais ágil, mais flexível: transforme sua tecnologia para fortalecer o crescimento

      Read more

      IA, Percepções e Soluções

      IA, Percepções e Soluções

      Construa uma base para implementar a estratégia de análise, desenvolver capacidades analíticas e criar casos de uso personalizados e de destaque.

      Read more

      Post-merger Integration

      Post-merger Integration

      A unique approach that unlocks value beyond your expectations.

      Read more

      Accelerated Performance Transformation

      Accelerated Performance Transformation

      Turn ambition into achievement by connecting strategy, innovation, and action to drive accelerated performance.

      Read more

      Agile Enterprise

      Agile Enterprise

      Mais rapidez, mais flexibilidade. E foco total no cliente.

      Read more

      Automation

      Automation

      Don’t just improve the status quo: reinvent how work gets done. 

      Read more
      See more
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      Explore Our Financial Services Sector Expertise

      Explore Our Financial Services Sector Expertise

      • Banking

      • Financial Services

      • Insurance

      • Market Infrastructure

      • Payments

      • Wealth & Asset Management

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