According to Darrell Rigby, partner and head of global innovation and Agile practices at Bain & Company, and co-author of “Doing Agile Right,” Agile teams are small, cross-functional, fully-dedicated teams that focus on creative, innovative improvements to customer products and services, the business processes that produce them and the technologies that enable those processes.

By taking an agile management approach, including cultivating a mindset of trust rather than control, leaders give their company its best shot at transformation. But leading an agile transition takes work and requires the organisation to become less boss-centric and more customer-centric.