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Delivering Change in Whitehall
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Over time, too many organisations unwittingly wind up accepting mediocre performance. Good intent, embodied in a new strategy or in the design of a new operating model, will take you only so far. To realise the full benefit, mindsets and behaviours—how people think and act every day—need to change. When we talk to senior leaders about how to drive successful change, we ask three simple questions: the “what, who, and how.”

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