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The Return of Churn in Telecom

Customers use digital channels more and are more likely to switch carriers than during the early days of the pandemic.

By Alexandre Mercier, Cory Needle, and Alex M. Dahlke

Infographic

The Return of Churn in Telecom
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NPS Prism® is a registered trademark of Bain & Company, Inc.

Authors
  • Former Practice Director, New York
  • Partner, London
  • Former Expert Partner, Frankfurt
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