Sobre o Stanford Experiência Consumer Products Financial Services Telecommunications Customer Experience Innovation Operations Culture Change Customer Experience Analytics Net Promoter® Stanford Swinton shares three actions banking executives can take to defend against disruption. Recent Insights “Tech Companies Gain Ground with Banking Customers,” Snap Chart, novembro 25, 2019 “What Loyalty-Leading Banks Do Differently,” Snap Chart, novembro 25, 2019 “As Retail Banks Leak Value, Here's How They Can Stop It,” Report, novembro 18, 2019 “Why Brands in the UK Win or Lose on Customer Experience,” Snap Chart, outubro 09, 2019 “How Customer Loyalty Spurs Growth and Better Economics for Banks,” Snap Chart, janeiro 09, 2019