Mikey Vu, partner with retail and operations practices at Bain & Co., says there has been a shift since the beginning of the pandemic now that consumers are shopping increasingly online and companies have solved some of the problems that arose early in the pandemic.

But more change is necessary.

In a Bain report titled “It’s Time to Build Resilience into Retail and Consumer Goods Supply Chains,” researchers note that 67% of companies in these categories expect to bring supply chain managers into the decision-making process after COVID-19.