US Front Line of Healthcare 2026
How to win with consumers and clinicians
Explore the report
Explore the report
The healthcare experience still falls short for consumers and clinicians, and both are voting with their feet.
Nearly 9 in 10 consumers have a preferred health system, yet almost one-third sought care elsewhere in the last 12 months for more convenience or better access.
Clinician satisfaction is at an all-time low, with one in four physicians wanting to switch employers. Lack of respect and dignity, as well as lack of recognition, are now top non-pay-related attrition drivers.
Transforming the front line has never been more important. Done right, AI can become a meaningful accelerant. It also adds urgency to change, as early adopters will be able to continually reinvest their returns and widen the performance gap on their competitors.
Our 2026 Front Line of Healthcare report explores consumer, physician, and AI trends and proposes four strategic imperatives for health system leaders to win on the front line.
The healthcare experience still falls short for consumers and clinicians, and both are voting with their feet.
Nearly 9 in 10 consumers have a preferred health system, yet almost one-third sought care elsewhere in the last 12 months for more convenience or better access.
Clinician satisfaction is at an all-time low, with one in four physicians wanting to switch employers. Lack of respect and dignity, as well as lack of recognition, are now top non-pay-related attrition drivers.
Transforming the front line has never been more important. Done right, AI can become a meaningful accelerant. It also adds urgency to change, as early adopters will be able to continually reinvest their returns and widen the performance gap on their competitors.
Our 2026 Front Line of Healthcare report explores consumer, physician, and AI trends and proposes four strategic imperatives for health system leaders to win on the front line.
