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Henrik Naujoks: Customer centricity in financial services

A focused strategy can help banks and insurers become more customer centric.

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Henrik Naujoks: Customer centricity in financial services
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Among top banks and insurers, 90% say they want to become more customer centric. Even so, many of these companies are struggling to improve customer service. Henrik Naujoks, who leads the Financial Service practice in Europe, the Middle East and Africa, discusses how a focused strategy can help companies make bigger strides toward customer centricity.

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