We have French content available. View French site.

Video

Henrik Naujoks: Customer centricity in financial services

A focused strategy can help banks and insurers become more customer centric.

Video

Henrik Naujoks: Customer centricity in financial services
en


Among top banks and insurers, 90% say they want to become more customer centric. Even so, many of these companies are struggling to improve customer service. Henrik Naujoks, who leads the Financial Service practice in Europe, the Middle East and Africa, discusses how a focused strategy can help companies make bigger strides toward customer centricity.

Mots clés
Mots clés

Vous souhaitez continuer cette conversation ?

Nous aidons des dirigeants du monde entier à matérialiser des impacts et des résultats pérennes et créateurs de valeur dans leurs organisations.