Press release
NEW YORK – September 19, 2019 – Bain & Company is pleased to announce it has joined TM Forum, the industry association driving digital transformation through collaboration, to help communications service providers (CSPs) and their suppliers to digitally transform and thrive in the digital era.
As profit pools decline, mobile and fixed services converge, and business boundaries in the broader ecosystem blur, telcos around the world are seeking to better understand their customers, build superior networks, find a sustainable path to growth and achieve cost leadership while maintaining a high-performance organization.
“Telecom operators are waging a war for connectivity and customer intimacy,” said Frédéric Debruyne, head of the firm’s Telco practice in Europe, the Middle East and Africa. “As a member of TM Forum, we will be better able to contribute to the organization’s collaboration and collective problem-solving aimed at maximizing the business success of communication and digital service providers and their ecosystem of suppliers.”
Bain & Company helps telcos use digital and advanced analytics to deliver on core strategy, improve customer satisfaction and operate smarter and faster, through its Simple & Digital approach, a battle-test program to simplify operations and generate increased revenue.
Bain partner, Steffen Roehn, was recently elected chairman of the TM Forum, and Mr. Debruyne presented at the Digital Transformation World conference back in May.
“We’re pleased to welcome Bain & Company to TM Forum,” said Nik Willetts, CEO, TM Forum. “As a member, Bain & Company can leverage the collective intelligence of the industry through our Collaboration Community of CSPs, suppliers and others working together to create practical toolkits and widely-adopted frameworks, including Open APIs. This collaboration drives the execution of CSPs’ digital transformation and has a profound impact on our members, the marketplace, and society as a whole.”
As a neutral, non-profit member organization, TM Forum leads collaboration between CSPs, technology suppliers, consultancies, and systems integrators to solve the collective problems of digital transformation. The association is comprised of more than 90,000 professionals from over 850 member companies that generate US$2 trillion in revenue and serve five billion customers across 180 countries.
Editor's Note: To arrange an interview, contact Dan Pinkney at dan.pinkney@bain.com or +1 646 562 8102
# # #
About Bain & Company
Bain & Company works with leaders worldwide to solve their toughest challenges and deliver enduring results. Since 1973, we’ve partnered with clients, including private equity and portfolio companies, to build the capabilities they need to stay ahead of change and help them redefine their industries. We measure our success by our clients’ success, and we proudly hold the highest levels of client advocacy in our field.
Bain is consistently recognized globally as one of the best places to work. We operate as one global team, uniting strategists, industry and functional experts, technologists, and advisors with a vibrant ecosystem of technology partners.
Notes to Editors
Bain & Company was founded in 1973 and today has 19,000 employees across 67 cities in 40 countries. We have worked with more than two-thirds of the Global 500 and more than 9,000 companies worldwide. Bain has pledged to deliver $2 billion in pro bono consulting to nonprofit, public-sector and charitable organizations by 2035. The firm is consistently recognized as a Leader in major analyst rankings across multiple areas, including digital business, innovation, strategy, experience design, customer experience, and carbon-zero transformation.