Manager, Human Resources

• Serve as a primary point of contact for assigned cohorts, providing guidance on policies, options, timelines, and next steps, and escalating more complex matters as appropriate.
• Oversee core HR programs across the employee lifecycle for assigned populations, including transfers, leaves of absence, and offboarding.
• Partner closely with Program Management to support performance management and promotion processes including ratings/calibration discussions, promotion committee coordination, materials generation, and related communications
• Provide guidance and recommendations to Program Management Team on policy and process, ensuring appropriate documentation and stakeholder alignment
• Execute departure and transition processes, including employee consultations, exit interviews, creating and tracking departure documentation, coordination with internal stakeholders, and analysis of exit trends to identify opportunities for continuous improvement.
• Manage and resolve complex people matters including medical leaves, accommodations, performance concerns, and employee relations issues (workplace conflicts, policy interpretation, investigations, and sensitive employment decisions), in collaboration with supervisors, regional risk teams, HR leadership, and office leadership as appropriate.

Operational & Team Responsibilities:

• Manage and develop an HR Specialist and HR Coordinator by providing coaching and performance feedback, fostering professional growth, and ensuring high-quality delivery of HR services.
• Ensure effective delivery and outcomes across assigned populations for self and direct reports by setting priorities, reviewing work plans, directing team resources, resolving escalations, and making day-to-day HR decisions
• Lead the execution of local business function processes including hiring, performance management, and annual review cycles, collaborating with HR Senior Manager, local business function leadership, and regional stakeholders as needed.
• Help drive operational excellence across Chicago HR processes to improve efficiency and ensure consistent execution of HR offerings. This includes identifying opportunities to leverage technology and AI tools and to implement external best practices. The HR Manager will primarily focus on improvements within administrative items/people movement tracking, onboarding, and cohort-specific programming.
• Provide strategic thought partnership to the HR Senior Manager on team-specific priorities and dynamics.

• Participate in the Office Situational Response Team, supporting incident management and policy application
• Collaborate with cross-functional teams (e.g., Office Services, Recruiting, Benefits, Immigration & Mobility, and HR Operations) to ensure accurate, timely, and consistent execution of HR activities
• Support ad hoc HR/talent strategic projects and initiatives as assigned by the HR Senior Manager, Talent VP, or other office leadership.
• Support teammates and local teams during periods of peak workload or coverage needs.
• Support local events, trainings, and programs that reinforce Bain's culture and values.

• Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field
• Minimum of 6+ years of progressive HR experience
• Strong knowledge of HR best practices across the employee life cycle such as performance management, employee relations, compensation, benefits, leaves of absence, and talent development
• Strong knowledge of local, state, and federal employment laws and regulations
• Strong interpersonal, written and verbal communication, organizational, and project management skills, with high attention to detail and the ability to manage multiple priorities, meet deadlines, and consistently follow through in a fast-paced environment
• Proven experience managing sensitive employee relations matters and conducting workplace investigations
• Proven ability to handle sensitive and confidential information with discretion, professionalism, and integrity
• Demonstrated ability to influence without authority and build credibility across multiple stakeholder groups
• Continuous improvement mindset and willingness to learn and evolve

• Advanced degree or HR certification (e.g., SHRM-CP, SHRM-SCP, PHR/SPHR)
• Experience within a professional services, consulting, or other fast-paced, client-focused environment
• Previous people management experience, including direct supervision of at least one employee

• In Illinois, the good-faith, reasonable annualized full-time salary range for this role is between $109,500 - $131,500. Placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level.
• Annual discretionary performance bonus
• This role may also be eligible for other elements of discretionary compensation
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date

• Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck

• Generous paid time off, including parental leave, sick leave and paid holidays
• Fully vested 401(k) company contribution
• Paid Life and Long-Term Disability insurance