Rapid shifts in consumer behavior and technology are forcing the restaurant industry to reinvent every facet of the business. New concepts and service models have raised the bar for food quality, value, and convenience. Customers now invest their time and money with higher demands than ever.

Winning requires customer-centered journeys that seamlessly integrate in-person and digital experiences. You also need personalized marketing, a sophisticated, data-driven footprint strategy, and a compelling brand purpose and core values that inspire loyalty.

As the world’s leading advisor to the restaurant and food service industry, we’ll partner with you to build a tailored brand position for sustained success. Our retail and restaurant consultants support customer experience reinvention, personalization, menu innovation, marketing strategy, digital strategy, site development and footprint optimization, back-of-house automation, as well as strategies to grow share of wallet and attract new customers. With our deep expertise in AI and advanced analytics, we deliver sophisticated solutions powered by machine learning.

Our work across every restaurant category and with brands, franchisees, aggregators, holding companies, and investors gives us an unparalleled understanding of the market trends influencing your supply chains, menu design, and pricing decisions.

The forces reshaping the restaurant industry provide a unique opportunity. Let us show you how to harness them—and delight new generations of devoted diners.