Jeff Melton: High-velocity performance system

The speed and efficacy of feedback to frontline employees can dramatically improve service operations. Using a High Velocity Performance System^®, companies can combine the lean principles, behavioral science and digital technology to boost performance. Jeff Melton, practice leader for Bain's Performance Improvement practice in the Asia-Pacific region, explains how in this short video.

Read the Bain Brief: Hook the front line on the performance improvement habit