These would seem like the best of times for the grocery business in emerging Asia.
Home to about 44% of the world’s population, Asia’s emerging markets boast macro trends that would delight any retailer: healthy GDP growth, a rapidly rising middle class with increasing disposable income and populations that are steadily moving into cities, where the economics of distribution favor modern trade. By Bain & Company analysis, 30% of the world’s retail growth through 2017 will come from Asia’s emerging markets.
But if the growth is strong and prospects are bright, why do some companies pull ahead while others follow distantly or fail? India’s Big Bazaar grew to $2.1 billion and earned 6% margins in 2012. China’s RT-Mart nearly tripled its revenues from 2007 to 2011, and Indonesia’s Hero Supermarket watched its revenue growth significantly outpace the total market during those years. However, in the same retailing environment, some of their multinational competitors lost share.
Despite the dazzling macro trends that make emerging Asia so attractive to grocery retailers, there are a host of obstacles that also make this region a tricky one. In addition to dealing with intensified competition and a fragmented environment, retailers find they need to adapt their strategies to vastly different countries in varying stages of development—consider that modern trade generated $383 billion in China but only $5 billion in India in 2012 (see Figure 1).
Grocery retailers also must grapple with each country’s specific challenges. That means finding ways to win despite India’s poorly developed infrastructure, China’s massive urban traffic problems and Indonesia’s regulatory and protectionist measures. For example, in Indonesia, modern retailers can’t be located near existing traditional markets and 80% of the products carried by franchises are required to have “local content”—determined by raw materials used and the production location.
In such a diverse and competitive landscape, it’s not always possible to grab share by repeating a standard or imported formula. Companies need to make critical adjustments. Consider what happened when Carrefour and Metro entered China. Both companies faced strong local competition and had to tailor their global product assortment.
How to win? We extensively researched grocery retailing in Asia and identified nine rules for success as well as three country-specific considerations. History’s lesson is clear: Companies that follow these rules will propel ahead of their rivals, while companies that violate them will end up as casualties.
Here’s how five of those rules were successfully applied in emerging Asia:
Build successive local footprints focusing on local share. There’s abundant opportunity to grow in emerging Asia, but not everybody is taking the right path. The most successful companies find that nothing beats local relative market share. Growing by sequential geographic cluster allows a company to maintain a low-cost model, which in turn enables it to expand profitably. Among the reasons that Mumbai-based D-Mart is outpacing its rivals with 56% growth: Unlike those competitors, which opened stores throughout India, D-Mart focused its expansion efforts in western India. D-Mart’s strict regional approach to expansion helped the grocer control distribution costs. And D-Mart rigorously keeps costs low in other ways, too. It opts to own stores in densely populated areas, as opposed to paying high rents in shopping malls, and maintains no-frills interiors. The retailer uses the savings to fuel steady expansion and also can offer prices that are 6% to 7% lower than competitors. Its high local relative market share has delivered sales per store that are far above rivals.
Learn omnichannel before your competitors do. Grocers in every corner of the world are striving to figure out how to make inroads into online grocery. China is quickly gaining ground. There, it’s estimated that 7% of grocery sales will be conducted online by 2020—much higher than the projected 4% rate in the US or 4.4% rate in Japan. Local Chinese e-commerce website Yihaodian grew revenues 27% in 2012, in a market where the prospects for online grocery are huge. Yihaodian has used its dedicated digital team to quickly learn what works and what doesn’t in everything from fulfillment to online merchandising to social media. A digital presence is key to the customer value proposition and successful early movers are getting ahead and consolidating their lead.
Make fresh food and locally relevant products priorities. Walk into a Hero supermarket anywhere in Indonesia, and you’re overwhelmed by fresh food. The grocer’s tagline “the fresh food people” reflects an unwavering focus that delivers what customers ask for, and at the same time, it differentiates the retailer from competitors. Hero’s procurement initiatives are aimed at making fresh food a priority in its stores. For example, the company maintains strict quality control with detailed product specifications for all fresh food and encourages local farmers to be quality conscious through such incentives as the “Local Fresh Farmer of the Year” award. Hero has demonstrated that a focus on fresh foods doesn’t need to be expensive, and keeping costs low can help it maintain the fresh food emphasis. Hero controls distribution costs by maintaining a centralized and high-tech 20,000- square-meter distribution center near Jakarta. To further reduce costs, the company transfers stock of certain items among stores in
close proximity—as opposed to distribution centers—to prevent out-of-stocks and expensive replenishment costs. The retailer is increasing its mix of smaller, cost-efficient supermarket formats to lower its initial investment and operational costs. As a result, Hero’s operating margin was 5% in 2011, double that in 2008, while its overhead expenses have dropped. The company’s revenue grew 34% from 2007 to 2012.
Establish a low-price perception through frequent promotions and low shelf prices. In addition to showing a preference for fresh food, consumers in emerging Asia also tend to be highly price sensitive. That’s why a low-price perception is so important for grocers looking to build share. Grocers gain this distinction through such efforts as ongoing and frequent consumer promotions, or reducing average shelf price by boosting the number of private-label SKUs on the shelves. Look at how successful Big C, a wholly owned subsidiary of France’s Groupe Casino, has been in Southeast Asia. In Vietnam, the company relentlessly negotiates with manufacturers and uses its scale to sell products at 5% to 10% less than the printed price on packaging, often offering promotion discounts of up to 35%. Big C is the undisputed market leader in Vietnam, dominating the hypermarket format and growing at an annual 44% between 2007 and 2011. In Thailand, Big C uses private labels to strengthen its low-price perception. Private label’s contribution to Big C’s overall sales in Thailand nearly doubled between 2009 and 2010.
Win the war for talent, especially on the front line. In industry after industry, surveys repeatedly reveal the same nagging fact: Talent is the No. 1 challenge for companies pursuing growth in emerging Asia. For retailers, the region suffers from a shortage of great store managers, buyers and other frontline talent that can keep a store running smoothly. “Finding large numbers of people experienced in grocery retail is impossible in China,” admits the chief executive of a major European retailer’s China operation. “You can find educated and motivated people, but you have to invest a lot to train and retain them.”
Demand for retail workers more than doubled in the past year in Vietnam, but the labor force couldn’t keep up. Among the problems: Retail management is still a new profession in the country, and there is a lack of formal training. That’s why any company with a new idea for finding, developing and retaining talent has an edge over rivals. Vietnam’s Big C is one such innovator. The grocer has partnered with more than 30 training and educational institutions, domestic and overseas, with hundreds of training programs. For example, it collaborates with Hoa Sen University, Mahidol University and the French–Vietnamese Center for Management Education on a series of programs to educate young people for careers in grocery retail management, offering scholarships and jobs to promising students.
The grocery retail market in emerging Asia is expected to be larger than those in Western Europe and North America by 2017. Lured by the vast potential, multinationals and local companies find themselves competing equally aggressively. Now, as the winners start to emerge, so does a critical lesson: The moves that brought a company success in the past—very often in a different region—can’t simply be repeated here.
Ambitious multinationals with track records of success elsewhere don’t necessarily have a right to win. And the same can be said for domestic companies; while they may have an edge when it comes to understanding local consumers and maintaining a low-cost model, they need to learn how to scale effectively.
But by sticking to these nine rules, retailers dramatically improve their odds of success.
Serge Hoffmann is a Bain & Company partner based in Hong Kong, Nikhil Ojha is a partner based in New Delhi, Nader Elkhweet is a partner based in Jakarta and Mike Booker, a partner in Singapore, heads Bain’s Consumer Products and Retail practices in Asia-Pacific.