Tom Springer
Alumni,
Tom
전문 분야
- 금융 서비스
- 텔레콤
- 어드밴스드 애널리틱스
- Customer Experience
- Customer Experience Analytics
- Net Promoter®
Mining the Big Data Opportunity in Customer Loyalty
Advanced analytics are creating exciting new ways for companies to deepen customer relationships, says Bain Partner Tom Springer.
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Recent Insights
- “Tom Springer: The Future of Feedback,” Video, 2017년11월17일
- “The Future of Feedback: Sometimes You Don't Have to Ask,” Brief, 2017년7월25일
- “Mining the Big Data Opportunity in Customer Loyalty ,” The Customer Confidential Podcast,2017년5월18일, Podcast
- “Five Ways to Increase Your Cross-Selling,” HBR.org,2016년11월22일, Article
- “Reinvigorate Cross-Selling,” Brief, 2016년10월11일