베인은 홈페이지 기능 및 성능 개선을 위해 쿠키를 사용합니다. 이와 관련된 더 많은 정보는 개인정보 메뉴에서 확인하실 수 있습니다. 이 웹사이트를 계속 사용하시면 쿠키 사용에 동의하신 것으로 간주됩니다. 

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Customer Experience Analytics

The insights you need to create superior customer experiences are now at your fingertips. Customer Experience Analytics integrates customer and operational data with a user-friendly interface that makes analysis fast and effective.

Customer Experience Analytics provides powerful new insights about your current performance and can point the way to spectacular improvements. Our approach can help you redesign customer episodes to be simpler, faster and cheaper. We help the entire organization, from leadership to frontlines, take the actions that will increase the total value of your customer base.

We offer a full range of services, from episode analytics to sentiment analysis to predictive NPS powered by our proven Net Promoter SystemSM. We deploy industry-leading tools to ingest data from a wide range of systems, including CRM, clickstream, contact center, marketing, and more. And we apply cutting-edge visualization and AI technologies to help you understand customer behavior, customer flow and other factors that can inform customer episode redesign.

예상 결과물

예상 결과물

Client Results

Insights

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베인은 글로벌 리더들이 중요한 이슈를 해결하고 기회를 놓치지 않도록 지원합니다. 고객사와 협력하여 지속되는 변화와 성과를 창출합니다.