Jens Engelhardt
Партнер,
Jens
Специализация
Dr. Jens Engelhardt is an expert in Bain's Customer Strategy & Marketing, Telecommunications and Banking practices.
He has more than 15 years of global consulting experience with Bain, having worked in the firm's Zurich, Munich, Amsterdam, London and Dubai offices.
Jens primarily advises clients in the telecommunications and banking industry and holds deep expertise in the areas of customer experience and digitalization. He is also the EMEA leader for our Bain Simple & Digital and Marketing & Customer Experiense solutions.
Jens studied in Singapore, Los Angeles and St. Gallen, where he attained an MA in Accounting and Finance. He also holds a PhD from the University of Basel.
Recent Insights
- “How Digital Done Right Pays Off for Retail Banks,” Webinar, 25.02.2021
- “Как правильная цифровизация окупается в розничных банках,” Brief, 23.10.2020
- “Digital Service Acceleration during the Crisis and Beyond,” Webinar, 15.06.2020
- “Многие банки сталкиваются с проблемой прибыльности цифровой трансформации,” Brief, 01.05.2019
- “Jens Engelhardt: Firing Up the Customer Experience Factory,” Video, 03.01.2019
- “Jens Engelhardt: Experience Is the New Product; Here's How to Manage It,” Video, 03.01.2019
- “Experience Is the New Product; Here's How to Manage It,” Brief, 13.06.2018
- “Firing Up the Customer Experience Factory,” Brief, 13.06.2018
- “Breakthrough Design for a Better Customer Experience and Better Economics,” Brief, 13.06.2018
- “Jens Engelhardt: Simple and Digital,” Video, 15.12.2017
- “Loyalty in the telecommunication market: What customers really expect,” Brief, 18.05.2015