BOSTON—January 10, 2023— Bain & Company, the global management consulting firm, was recognized for “driving enterprise-wide transformation with strategic automation services” in HFS Research’s inaugural report: Automation Service Providers 2022. In the report, Bain is rated as a “horizon 2”- type provider of automation services who, according to HFS, are known for driving business outcomes, cost reduction, and productivity improvement, as well as for improving both customer and employee experiences through its automation capabilities.

The report examined the automation services of 18 service providers and management consultancies and highlighted Bain’s “broad spectrum of strategic automation services from blueprinting to execution support” and its “holistic approach to automation with a keen focus on overall business transformation, not just technology implementation” to help clients achieve top levels of performance.

“We are honored to be recognized by HFS for their inaugural automation report,” said Hernan Saenz, global head of Bain’s Performance Improvement practice. “Automation is key to solving many of the most complex challenges that companies are faced with today and we offer end-to-end solutions to help our clients raise the bar across critical business functions while increasing productivity.”

HFS stated that the firm boasts “about 85% repeat clients” who “consistently praise Bain for helping them drive a transformation agenda across business and technology.” The report also acknowledged Bain’s “multitude of proprietary tools and benchmarking capabilities, including Automation Pathfinder, Bain Value Calculator, Functional Maturity Assessments, and ARC.”  

“It is imperative that companies adopt the right solutions needed to flourish within a landscape that is increasingly digital,” said Arpan Sheth, Global Capability Leader of Vector, Bain's digital delivery platform. “Bain offers exclusive tools and benchmarking capabilities that help our clients prepare for and take advantage of new waves of digital disruption.”

The report also noted Bain’s “strong C-level influence as one of the world’s top management consulting firms with experience servicing at least 60% of the Global 500” and its “frameworks to identify the ‘full potential’ of automation, including both the hard-dollar and soft-dollar benefits and robust diagnostics of existing automation programs,” such as its patented “Automation Playbook and Value Realization Framework methodology for scaling automation and measuring real benefit.”

Bain’s Performance Improvement practice, which serves clients across industries around the world, provides services in several areas, including complexity management, supply chain reinvention, business process redesign, procurement and more. Additionally, Vector℠, Bain’s digital delivery platform, has advised on more than 6,700 digital projects delivering capabilities in advanced analytics, innovation & design, software engineering and enterprise technology all made possible through the more 1,000 Vector technical experts working to support clients throughout their digital transformations.

The full report is available for download here.

Media contacts

 For any questions or to arrange an interview, please contact:

 Dan Pinkney (Boston) — Email: dan.pinkney@bain.com