Manager, Business Operations and Events

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the #1 ranked consulting firm on Glassdoor’s Best Places to Work list and have maintained a spot in the top four on Glassdoor’s list since its founding in 2009. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH

The Seattle Bain office is seeking an energetic, highly organized professional to lead our in-office experience and operations. This Business Operations and Events Senior Specialist will own key aspects of office infrastructure and services, office-wide and leadership events, and business operations processes that support the Seattle leadership team and broader office.

This person should be experienced in handling a wide range of administrative, facilities, and executive support responsibilities, and be comfortable taking initiative, making recommendations, and working independently with limited supervision.

The Business Operations and Events Senior Specialist will be responsible for day-to-day and long-term efforts in the Seattle office related to office infrastructure, services and supplies, safety and security, and key components of the events and connectedness agenda. Most broadly, they will be tasked with maintaining a professional, service-oriented office environment with uncompromising adherence to our Operating Principles, supporting the office social and marquee events calendar and related budgets, partnering with our PM team, talent lead, HRM, office head, leadership team (LT), and consulting class ombuds and champions to provide an exceptional Seattle office experience.

This position is in-office only, Monday–Friday. There is a need for work-hour flexibility (including occasional early mornings and evenings) to support events and respond to critical off-hours situations.

WHERE YOU’LL FIT WITHIN THE TEAM

As a Business Operations and Events Senior Specialist in our Seattle office, you’ll be the driving force behind our in-office experience—ensuring operations run smoothly, events are executed flawlessly, and our leadership team is supported with excellence. You’ll create an environment that reflects Bain’s culture and values, making the office a place where people feel connected, supported, and empowered to do their best work.

WHAT YOU’LL DO

Office operations, facilities, and safety

• Serve as primary liaison to building, parking, and security management to ensure optimal functioning of building systems, including mechanical, fire/life safety, elevators, and access control
• Execute life, health, and safety processes; stay current on building procedures and policies and independently resolve issues to ensure events and day-to-day operations run to Bain standard
• Coordinate and maintain the office access control system, including new/replacement IDs, system accuracy, and communication with building property management
• Manage core Office Services budgets (e.g., office operations, supplies, and repairs and maintenance) by collecting inputs, tracking spend, and providing periodic updates to office leadership
• Ensure building and services-related contracts, compliance, and invoicing accuracy
• Evaluate and manage vendor relationships (catering, cleaning/janitorial, office equipment and supplies, repairs and maintenance, staffing agencies, etc.), including negotiating and recommending changes to manage costs and drive efficiencies
• Work with facilities technicians and perform basic troubleshooting; coordinate with Global Real Estate on construction, renovation, and space changes
• Support office allocation and colocation processes, including running periodic space allocation exercises and keeping occupancy/colocation tracking current
• Work on special maintenance and process-improvement projects, and other duties as assigned
• Engage with other North America Office Services teams to experience share and enhance overall office experience
• Events leadership & in-office experience
• Own the annual office-wide events and connectedness calendar, including marquee events (e.g., Summer Meeting, LT offsite, holiday party, Intern send-off) and non-marquee events (small-group activities, coffee roulettes, LT “flash” lunches, etc.)
• Serve as the expert on all activities happening in the Seattle office and use that knowledge to inform decisions and avoid conflicts
• Lead end-to-end marquee event execution: venue search and contracting, budget proposal and management, catering, AV and room setup, event communications / RSVPs, and day-of coordination
• Support other non-marquee event programs, e.g.
• Social impact activities (e.g., community impact day, fundraising)
  • Social committee and affinity groups (e.g., Seattle Connects, BF connectedness, class social chair program) through planning, logistics, and communications
  • LT connectedness, in coordination with OH EA on LT meeting logistics
  • In office training team
• Design and run feedback loops (surveys, pulse checks, event retrospectives) to measure impact and drive continual improvement of events and programs
• Partner with LSC, Recruiting and onboarding teams to ensure seamless logistics for client visits, recruiting events and new hires / transfers; educating on required policies and procedures and proactively solving issues that arise.
  • Schedule and confirm room reservations and mediate conflicting meeting priorities
  • Assist with logistics planning, including recommending and placing catering orders for events, and ensure details comply with building and company protocol
  • Coordinate after-hours services related to these respective meetings

Business operations & leadership team support

• Partner with the Operations Lead on connectedness and training budgets: collect inputs, help develop annual budgets, release funding to relevant owners, and track spend against plan
• Support execution of key programs, e.g., World Wide Employee Survey (e.g., communications, incentives, tracking participation, and ensuring follow-through on incentive execution)
• Maintain trackers and light analytics for programs such as Extra 10 or other office-level initiatives, providing simple reporting back to office leadership

Reception, café, and front-of-house experience

• Cover reception, ensuring visitors, clients, and employees are greeted and assisted in a professional, service-oriented manner
• Serve as a general information resource for callers, visitors, and Bain employees, providing appropriate information regarding the company and office location
• Manage orders and stocking of café and office inventory; ensure tidiness and functionality of reception, café, and shared spaces, including appliance maintenance and supply restocking
• Coordinate shipping and receiving with local couriers, FedEx, UPS, USPS, etc., and other special deliveries; receive and distribute mail and deliveries
• Respond promptly and professionally to reception-related email requests; register visitors, coordinate building access, and notify relevant parties upon arrival
• Answer phone calls and direct inquiries to appropriate personnel

ABOUT YOU

• Previous experience in a demanding, customer service-oriented environment required; experience in professional services, corporate office operations, events, or facilities strongly preferred
• High school degree required; BA/BS degree preferred
• 3+ years of relevant experience in office services, facilities management, event management, or business operations preferred
• Demonstrated experience owning logistics and budgets for multi-stakeholder events and/or programs
• Strong knowledge of software applications, particularly Outlook (calendaring), Excel (tracking and reporting), PowerPoint, and Word
• Proven ability to operate with a high degree of ownership and judgment, including handling confidential information and sensitive situations
• Outstanding attention to detail and organizational skills; proven ability to juggle and prioritize multiple tasks and deadlines with general guidance
• Ability to handle stressful situations with poise, understanding, and tact
• Professional written and verbal communication skills, with the ability to tailor messaging to different audiences (staff, leadership, vendors, building management)
• Ability to create and maintain effective working relationships and build connections across all stakeholders
• The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
• This role is an on-site position and requires working in the office Monday through Friday during regular office hours.

U.S. Compensation Information

Compensation for this role includes base salary, annual discretionary performance bonus, 401(k) plan with an annual employer contribution based on years of service and Bain’s best-in-class benefits package (details listed below).

Some local governments in the United States require a good-faith, reasonable salary range to be included in job postings for open roles. The estimated annualized compensation for this role is as follows:

• In Washington State, the good-faith, reasonable annualized full-time salary range for this role is between $96,500- $116,000 placement within this range will vary based on several factors including, but not limited to experience, education, licensure/certifications, training and skill level
• Annual discretionary performance bonus
• This role may also be eligible for other elements of discretionary compensation
• 4.5% 401(k) company contribution, which increases after 3 years of service and is 100% vested upon start date

Bain & Company’s comprehensive benefits and wellness program is designed to help employees achieve personal independence, protection and stability in the areas most important to you and your family.

• Bain pays 100% individual employee premiums for medical, dental and vision programs, offering one of the most comprehensive medical plans for employees without impacting your paycheck
• Generous paid time off, including parental leave, sick leave and paid holidays
• Fully vested 401(k) company contribution
• Paid Life and Long-Term Disability insurance
• Annual fitness reimbursements