Coordinator TSG Support

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHAT YOU’LL DO

• Provide front-line support for Bain employees experiencing hardware, software, AV, and connectivity issues
•  Install, configure, and upgrade software, operating systems, and firm-standard applications
• Troubleshoot and resolve a wide range of technical issues, escalating complex cases to specialized IT teams when necessary
• Support and oversee meeting room technology, videoconferencing systems.
• Ensure smooth execution of conferences, trainings, and leadership events by proactively testing equipment and mitigating technical risks
• Maintain accurate records of IT assets, inventory, repairs, and support activities
• Manage hardware lifecycle, including provisioning, replacements, shipments, and asset tracking
• Manage user accounts, access rights, and onboarding/offboarding processes in accordance with Bain protocols
• Enforce IT guidelines, security policies, and best practices across the office
• Coordinate repairs and technical services with external vendors as required
• Test new applications, patches, and system upgrades prior to deployment
• Monitor system backups and conduct regular validation tests to ensure data integrity and business continuity
• Identify opportunities to improve local IT processes and enhance user experience
• Assist with onboarding and mentoring junior team members
• Lead in-person and virtual training sessions to promote user self-sufficiency and adoption of Bain technologies

ABOUT YOU

Required:

• 3+ years of experience in a technical support or customer service role, including experience with Microsoft Office setup and configuration
• Excellent verbal and written communication skills in Spanish and English (B1-B2 required)
• Demonstrated interest in technology and aptitude for resolving technical issues
• Clear, confident communication skills and a customer-service mindset
• Strong time management skills and the ability to juggle multiple priorities
• Calm, analytical approach to troubleshooting and problem-solving
• Team-oriented mindset and a willingness to support others
• Associate’s or Bachelor’s degree, vocational training (e.g., FP), or relevant IT certifications in Information Technology, Technical Support, or a related field
• Ability to occasionally work extended hours, including evenings and weekends

Preferred

:

• Experience in a corporate IT support environment is considered an asset
• Experience in supporting Microsoft tools
• Familiarity with remote support tools and best practices
• Experience documenting processes and maintaining knowledge bases
• Comfort with managing service requests and escalations efficiently
• Knowledge of ServiceNow is an additional advantage