Strategy Lead - Customer & Growth

WHAT MAKES US A GREAT PLACE TO WORK
We are proud to be consistently recognized as one of the world’s best places to work. We are currently the top ranked consulting firm on Glassdoor’s Best Places to Work list and have earned the #1 overall spot a record seven times. Extraordinary teams are at the heart of our business strategy, but these don’t happen by chance. They require intentional focus on bringing together a broad set of backgrounds, cultures, experiences, perspectives, and skills in a supportive and inclusive work environment. We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally.

WHO YOU’LL WORK WITH
You’ll join our Customer Center of Excellence (CoE) within the Bain Capability Network (BCN), a core part of our Expert Client Delivery (ECD) model. BCN supports Bain teams globally with advanced analytics, research, and domain expertise across industries and capabilities.
Within the CoE, you’ll work alongside a high-performing, globally distributed team focused on customer strategy, commercial excellence, and go-to-market transformation. You’ll collaborate closely with Bain case teams, Customer Practice leaders (Branding, Marketing & Sales), and senior stakeholders across regions including EMEA and India.

WHERE YOU’LL FIT WITHIN THE TEAM
As a Lead, you will play a critical leadership role in driving client development and commercial strategy efforts. You will shape and lead high-impact proposals, guide strategic pursuits, and translate complex client challenges into clear, compelling commercial narratives.
You will also lead and develop a team of Associates and Analysts, ensuring high-quality delivery, strong problem-solving, and a culture of continuous improvement.

WHAT YOU’LL DO

• Lead the development of high-impact sales collateral (proposals, pitch decks, RFP/RFI responses) for priority client opportunities across regions
• Rapidly assess client contexts, including business models, competitive dynamics, and financial positioning, to shape effective pursuit strategies
• Act as a strategic partner to BCN leadership and Customer Practice teams to unlock growth opportunities and strengthen Bain’s go-to-market approach
• Lead senior stakeholder discussions, bringing structured problem solving, clear perspectives, and compelling storytelling to ambiguous business challenges
• Drive high-quality, zero-defect delivery across multiple concurrent workstreams
• Lead and manage teams of Associates and Analysts, providing coaching, feedback, and quality oversight
• Build reusable assets, commercial playbooks, and innovative perspectives to support scalable growth and future client development
• Partner with cross-functional teams to enhance Bain’s methodologies, tools, and intellectual property
• Leverage technology, automation, and AI tools to improve proposal development and content efficiency
• Support internal operations, including leadership updates, business reviews, and knowledge management

ABOUT YOU

• Bachelor’s degree required; MBA or advanced degree preferred
• 5+ years of relevant experience, including at least 2 years in a consulting environment (required)
• Experience in B2C-focused industries such as Consumer Products, Retail, Telecommunications, or Financial Services is preferred
• Proven experience developing client-facing materials (proposals, pitch decks, RFPs) in areas such as customer strategy, marketing, sales, or growth strategy
• Strong analytical capabilities and advanced proficiency in PowerPoint and Excel
• Familiarity with data visualization and analytics tools (e.g., Tableau, Power BI, Alteryx) is a plus
• Strong communication and presentation skills, with the ability to influence senior stakeholders
• Demonstrated leadership experience, including managing or mentoring team members
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment
• Fluency in English required; please submit your resume in English

WORKING MODEL
This role follows a hybrid model, requiring in-office presence four days per week at our Polanco (Mexico City) office.

RECRUITING PROCESS
Our interview process includes a combination of behavioral and case interviews. As part of the process, you will be asked to complete a case interview to assess your problem-solving and analytical skills. A case interview is a structured, real-world business scenario where you’ll walk through your thinking and approach to solving a client problem.

We highly encourage you to review Bain’s case interview preparation resources here: 

https://www.bain.com/careers/interview-prep/