Practice Senior Manager (Customer Practice - B2B Commercial Excellence)

WHAT MAKES US A GREAT PLACE TO WORK 

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WHO YOU’LL WORK WITH 

You'll work with Bain's Customer Practice, which is responsible for defining the intellectual property, marketing, and commercialization of Bain’s approach to Customer strategy, transformation, and operations, including Marketing, Customer Experience and B2B Commercial Excellence Solutions. This role is part of the B2B Commercial Excellence solution which focuses on B2B organic growth: everything from go-to-market strategy and design, to sales and marketing execution, to post-sale success.

WHERE YOU’LL FIT WITHIN THE TEAM  

The Practice Senior Manager will be responsible for product management of the flagship Growth-led Transformation product. The role will be responsibility for product strategy, innovation, and commercialization for the Growth-Led-Transformation portfolio. This is a strategic, high visibility role focused on advancing our IP, embedding AI and digital capabilities, and ensuring strong market impact. 

WHAT YOU'LL DO

Product Full Potential Strategy

• Manage evergreen development of product’s Full Potential plan informed by competitive positioning, market disruption, and evolving customer needs
• Own and evolve the Growth Led Transformation 3-year product roadmap, embedding AI into diagnostics, tools, and delivery assets
• Serve as central owner for the solution backlog, prioritizing and activating

Customer-centric persistent solution innovation

• Design, build, and implement the future-state Growth-led Transformation product informed by customer pull: including a compelling CEO hook, accompanying materials and collateral, and enablement material for commercialization and delivery
• Act as Product Manager for the technical build-out of a Tech and Data platform to support diagnostic delivery and drive workflow automation
• Monitor product health, pipeline, and win/loss feedback to inform strategy, designing and implementing effective feedback loops with case delivery teams

Client and case team advisory and support

• Advise case teams and clients on case delivery including occasional on the ground support, demonstrating deep expertise on solution spikes; provide guidance on IRIS content and structure
• Train and upskill affiliates and Bain community on product innovation/developments

Team leadership and orchestration

• Build out a team of Partners with clear missions serving the major needs of Growth Led Transformation full potential
• Central orchestrator across Bain ecosystem, integrating Vector, Expert Client Delivery, Bain Academy, partnerships, etc. into product design and delivery in appropriately priced SKUs
• Apprentice Knowledge team, guiding prioritizing of Knowledge capture efforts and providing context on how codification efforts fit into overall solution
• Manage a set of Bain Capability Network teams supporting in particular diagnostics and benchmarking modules
• Partner with Marketing team on Solution Marketing plan, and execution along with Partners

ABOUT YOU

Required

• 8-10+ years professional services or relevant experience + undergrad OR 6-7+ years with MBA/Master’s

Preferred

• Consulting experience at the Senior Manager level
• Experience or strong interest in the industry/capability of the Practice
• Strong performance(“strong impact/contribution” rating with an “upward” trajectory or higher)
• Experience across relevant topics such as:B2B go-to-market strategy, marketing, sales, product management, customer success, ideally from prior consulting or industry experience 

Knowledge, Skills, and Abilities

• Demonstrated track record of ownership over a complex area of work (or complex portfolio) requiring limited supervision
• Able to set the direction and frame priorities and confident to suggest changes in direction when needed 
• Demonstrated ability to support multiple ‘priority’ pieces of work simultaneously, actively re-prioritizing in real time to maximize impact while managing time and effort on the highest priority projects; can set expectations with stakeholders; understands and anticipates stake holder needs and knows when to bring in additional support
• Mindset of continuous improvement, proactively challenging status quo 
• Can drive meetings with key stakeholders with good results and is trusted to manage substantial, complex portions of calls and meetings
• Emerging track record of successfully running and navigating meetings with senior stakeholders with different viewpoints
• Known to be a team player who inspires and apprentices with a growth mindset