Senior Specialist, Customer Success, External Talent Function (6 month contract)
Description & Requirements
Position Overview:
The External Talent Function Senior Specialist will be part of an ETF team covering ETF support to a “scope” of several capabilities / industries globally as well as sometimes capacity support to one region.
The Senior Specialist will be responsible for the successful end to end delivery of external talent sourcing to support the “scope” covered by the team he/she belongs to.
The specialist will act as the key point of contact for Bain partners, local Staffing and practice teams on their sourcing needs related to a specific case or proposal.
The focus of the role will be to ensure the quality and volume of ETF deployments within his/her scope by:
- Autonomously coordinating the end-to-end process from sourcing, onboarding and performance management for RTN contractors and BAN advisors
- Ensuring best client experience on sales support, request management and support to augmented teams
- Ensuring best contractors / advisors experience on end-to-end deployment within Bain teams
- Developing strong relationships and efficient ways of working with RTN talent providers on the scope covered
The Senior Specialist will also contribute to GTM activities (autonomously creating marketing content and powerpoint decks, participating to or leading some demand generation calls with practice teams, local staffing and partners). He / she will also drive transversal initiatives to continuously improve ETF operations and tools.
The role includes managing direct relationships with 1) Bain Partners and Associate Partners for the requests they will cover, 2) Bain practice teams for the capabilities covered, 3) Local Staffing teams in the region covered, 4) RTN talent providers and other third parties, 5) BAN advisors and RTN contractors deployed into Bain teams and 5) Bain business functions (HR, Legal, Finance…)
Essential Functions
Request Management and talent recruitment
- Work as a thought partner with case teams and Staffing teams on new requests for external talent; guiding them as to the best external talent solution for their expertise needs
- Provide end-to-end request management for external talent requests, including database searches, working with talent vendors, recruiting externally where appropriate, with a high level of autonomy and answer first
- Clarify case teams needs and appropriate level of talent and address potential questions on ETF operational and commercial model
- Deliver thoughtful shortlist of suitable Advisors or contractors from existing Bain network, providing recommendations based on both database searches and their own knowledge of relevant Advisor roster
- When relevant talent is not available in existing Bain network, source a contractor through a third party talent provider, or source a senior Advisor externally based on case and expertise gaps by identifying the right channel to source the profile (direct sourcing, relevant talent provider), aligning on briefs, sending accurate potential candidate lists, assessing candidates and organizing interviews
- Perform the contracting of advisors / contractors as well as required compliance checks (with support from ETF Risk and Compliance team if needed)
- Coordinate the onboarding of advisors / contractors, monitor their performance during the case and support case team as needed during the deployment
- For capability senior specialists: If needed, put in place (with support from Manager) and run buffer programs to address specific local capacity needs
- Maintain the accuracy, quality and integrity of all search information in the proprietary database and work closely with the broader ETF team to support the database of talent as it is built up over time
- Contribute to GTM activity on scope covered, with guidance from Manager
- Create marketing materials (e.g. success story one pagers, marketing emails) and GTM content (update on support to a practice, key topics for discussion)
- Participate to or lead some discussions with Bain partners, practice teams and staffing teams in order to raise awareness on ETF offering, identify priority areas of support and review BAN advisor bench
- Contribute to the development of new offerings to address practice needs
- Ensure the quality and depth of external talent pool on scope covered – in coordination with RTN Vendor Management and Talent Management teams and with support from his/her Manager
- Be an expert of key RTN talent providers on “scope covered” and build strong relationships and ways of working with them on the request they handle
- Be an expert of BAN advisor bench on “scope covered”, including potential gaps and optimization potential
- Ongoing relationship management through regular interaction with key Advisors: collecting feedback on assignments and the program and deepening knowledge of their expertise, experience, and preferences
- Suggest and lead some initiatives to enhance ETF processes and tools on a continuous basis – in coordination with other ETF team members
Qualifications
- Experience: 3-5 years of experience in product management, innovation, marketing communications, or related roles; experience in consulting or vendor management is a plus.
- Communication Skills: Excellent verbal and written communication skills, with the ability to effectively present ideas and updates to stakeholders.
- Organizational Abilities: Strong multitasking and time-management skills, with a proven track record of meeting deadlines in a fast-paced environment.
- Education: Bachelor’s degree in business, technology, communications, or a related field (or equivalent experience).
Key Competencies
- Adaptable and Resilient: Excels in dynamic environments, adjusting quickly to changing priorities while maintaining focus and delivering results.
- Creative Problem-Solver: Combines analytical thinking with creativity to identify challenges and implement user-centric solutions.
- Collaborative Team Player: Builds strong relationships across teams, fosters open communication, and contributes to shared goals.
- Results-Oriented: Proactively identifies opportunities for improvement and delivers impactful outcomes with measurable results.
- Detail-Oriented: Ensures accuracy and thoroughness in project documentation, communications, and testing processes.
- User-Centric Mindset: Maintains a strong focus on stakeholder and user needs to deliver meaningful and impactful solutions.
- Proactive and Curious: Demonstrates a willingness to learn and explore emerging trends, tools, and technologies to drive innovation.
- Commitment to Excellence: Upholds Bain’s values of inclusivity, professionalism, and integrity in all activities.