Senior Specialist, Knowledge Management (Enterprise Technology)

Please submit your CV in English in order to be considered. 

WHAT MAKES US A GREAT PLACE TO WORK

We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility. We are currently ranked the #1 consulting firm on Glassdoor’s Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years. We believe that diversity, inclusion and collaboration is key to building extraordinary teams. We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally. We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents.

WHO YOU’LL WORK WITH

You’ll join the Product, Practice and Knowledge (PPK) department and be part of our Knowledge Management team. As part of this team, you’ll work with a one or a variety of different Practices at Bain, broadening your skillset and leveraging industry knowledge across various industries and capabilities. "Practices" are how we group and organize our solutions and products based on our clients’ industry or business function. They’re integral to how we win and deliver results to our clients, and are a key strategic priority within our firm. 

In this specific role, you'll work with the Enterprise Technology practice, which is part of Bain's Vector solution. The Knowledge Management team is critical to harnessing the best of our consulting staffs’ individual and collective expertise, making it possible for us to deliver extraordinary results for our clients.

WHAT YOU’LL DO

• Enable Case Teams with the Right Knowledge (Front-line Support)
  • Equip Partners and consulting teams with relevant expertise and resources by identifying and curating materials from past cases, internal knowledge, and Bain’s expert network
  • Provide front-line support to case teams by delivering tailored “best of Bain” content, insights, and perspectives in response to specific client needs
  • Connect consulting teams with the most relevant internal experts across Bain’s global network
  • Synthesize and package content into clear, decision-ready outputs (e.g., summaries, benchmarks, and bespoke analyses)
• Curate and Build Bain’s Knowledge Base
  • Lead the capture, codification, and sharing of practice knowledge from case work and client development efforts
  • Curate and maintain high-quality content on Bain’s global intranet, ensuring relevance, accuracy, and accessibility
  • Manage and continuously improve practice pages to ensure best materials are easily discoverable
  • Apply metadata and content structuring best practices to improve searchability and enable advanced analytics and AI use cases
• Identify Gaps and Create New Knowledge Products
  • Identify gaps in the knowledge base and partner with practice leaders to develop new content, tools, and knowledge products
  • Package and scale Bain’s best thinking into reusable insights, frameworks, and playbooks
• Collaborate Across Knowledge and Research Teams
  • Collaborate with Information Services and Centers of Excellence to deliver a comprehensive view of internal and external knowledge
  • Coordinate with global Knowledge Specialists to align on content priorities and address cross-practice knowledge needs
• Leverage AI and Improve Knowledge Systems
  • Leverage and experiment with AI tools to enhance knowledge capture, synthesis, and delivery processes
• Support Practice Strategy and Operations
  • Contribute to practice strategy by analyzing performance trends and supporting strategic initiatives
  • Support planning and execution of practice activities, including annual meetings, trainings, and knowledge-sharing forums
  • Drive engagement across the practice through experience-sharing calls, publications, and internal communications
• Lead and Develop Junior Team Members
  • Manage and develop junior team members by assigning work, reviewing outputs, and providing coaching and feedback
  • Lead or contribute to global KM initiatives, including trainings, cross-team projects, and capability-building efforts

 ABOUT YOU

•  BA or equivalent undergraduate degree with strong academic credentials
•  Preferred 2+ years of professional experience
•  You’re intellectually curious
•  You have strong analytical abilities and experience bringing innovative and ‘outside the box’ approaches to problem solving
•  You enjoy working in a fast-paced and sometimes demanding environment, and you have the ability to juggle multiple priorities
•  Attentive to detail and very organized. You’re known for your high-quality work
•  You are a regular user of AI tools and have a growth mindset about their use
•  You can self-motivate and work autonomously, while appreciating guided coaching and collaborative teaming
•  Superior customer service attitude
•  You keep a positive mindset and high levels of energy and enthusiasm
•  Strong communication and presentation skills. You can engage with senior business executives and team with colleagues across the globe and in different time zones
•  Strong proficiency in Microsoft Excel, PowerPoint, and Word