Skip to Content
  • Offices

    Offices

    North & Latin America
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    Europe & Africa
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    Middle East
    • Doha
    • Dubai
    • Riyadh
    Asia & Australia
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Seoul
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Subscribe
  • Contact
  • Global | English

    Select your region and language

    Global
    • Global (English)
    North & Latin America
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    Europe, Middle East, & Africa
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    Asia & Australia
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Industries
    Main menu

    Industries

    • Aerospace & Defense
    • Agribusiness
    • Chemicals
    • Construction & Infrastructure
    • Consumer Products
    • Financial Services
    • Healthcare & Life Sciences
    • Industrial Machinery & Equipment
    • Media & Entertainment
      Industries
      Media & Entertainment
      • Media Lab
    • Metals
    • Mining
    • Oil & Gas
    • Paper & Packaging
    • Private Equity
      Industries
      Private Equity
      • Due Diligence
      • Exit Planning
      • Firm Strategy & Operations
      • Portfolio Value Creation
    • Social Impact
    • Retail
    • Technology
    • Telecommunications
      Industries
      Telecommunications
      • Capital Expenditure
      • Telco Digital Transformation
    • Transportation
    • Travel & Leisure
    • Utilities & Renewables
  • Consulting Services
    Main menu

    Consulting Services

    • Customer Experience
    • Sustainability
    • Innovation
    • M&A
    • Operations
    • People & Organization
    • Private Equity
    • Sales & Marketing
    • Strategy
    • AI, Insights, and Solutions
    • Technology
    • Transformation
  • Digital
  • Insights
    Main menu

    Insights

    • Industry Insights
    • Services Insights
    • Bain Books
    • Webinars
    • Bain Futures
    View all Insights
    Featured topics
    • Tariff Response
    • Artificial Intelligence
    • Thriving in Uncertainty
    • Executive Conversations
    • Macro Trends
    • Private Equity Report
    • M&A Report
    • Healthcare Private Equity Report
    • Paper & Packaging Report
    • Technology Report
    • CEO Insights
    • CFO Insights
    • COO Insights
    • CIO Insights
    • CMO Insights
    View all featured topics
  • About
    Main menu

    About

    • What We Do
    • What We Believe
    • Our People & Leadership
    • Client Results
    • Awards & Recognition
    • Global Affiliations
    Further: Our global responsibility
    • Sustainability
    • Social Impact
    • World Economic Forum
    Learn more about Further
  • Careers
    Main menu

    Careers

    • Work with Us
      Careers
      Work with Us
      • Find Your Place
      • Our Work Areas
      • Integrated Teams
      • Students
      • Internships & Programs
      • Recruiting Events
    • Life at Bain
      Careers
      Life at Bain
      • Blog: Inside Bain
      • Career Stories
      • Our People
      • Where We Work
      • Supporting Your Growth
      • Affinity Groups
      • Benefits
    • Impact Stories
    • Hiring Process
      Careers
      Hiring Process
      • What to Expect
      • Interviewing
    FIND JOBS
  • Offices
    Main menu

    Offices

    • North & Latin America
      Offices
      North & Latin America
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • Europe & Africa
      Offices
      Europe & Africa
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • Middle East
      Offices
      Middle East
      • Doha
      • Dubai
      • Riyadh
    • Asia & Australia
      Offices
      Asia & Australia
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Seoul
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Subscribe
  • Contact
  • Global | English
    Main menu

    Select your region and language

    • Global
      Select your region and language
      Global
      • Global (English)
    • North & Latin America
      Select your region and language
      North & Latin America
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • Europe, Middle East, & Africa
      Select your region and language
      Europe, Middle East, & Africa
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • Asia & Australia
      Select your region and language
      Asia & Australia
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    Main menu
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Industries
    • Industries

      • Aerospace & Defense
      • Agribusiness
      • Chemicals
      • Construction & Infrastructure
      • Consumer Products
      • Financial Services
      • Healthcare & Life Sciences
      • Industrial Machinery & Equipment
      • Media & Entertainment
      • Metals
      • Mining
      • Oil & Gas
      • Paper & Packaging
      • Private Equity
      • Social Impact
      • Retail
      • Technology
      • Telecommunications
      • Transportation
      • Travel & Leisure
      • Utilities & Renewables
  • Consulting Services
    • Consulting Services

      • Customer Experience
      • Sustainability
      • Innovation
      • M&A
      • Operations
      • People & Organization
      • Private Equity
      • Sales & Marketing
      • Strategy
      • AI, Insights, and Solutions
      • Technology
      • Transformation
  • Digital
  • Insights
    • Insights

      • Industry Insights
      • Services Insights
      • Bain Books
      • Webinars
      • Bain Futures
      View all Insights
      Featured topics
      • Tariff Response
      • Artificial Intelligence
      • Thriving in Uncertainty
      • Executive Conversations
      • Macro Trends
      • Private Equity Report
      • M&A Report
      • Healthcare Private Equity Report
      • Paper & Packaging Report
      • Technology Report
      • CEO Insights
      • CFO Insights
      • COO Insights
      • CIO Insights
      • CMO Insights
      View all featured topics
  • About
    • About

      • What We Do
      • What We Believe
      • Our People & Leadership
      • Client Results
      • Awards & Recognition
      • Global Affiliations
      Further: Our global responsibility
      • Sustainability
      • Social Impact
      • World Economic Forum
      Learn more about Further
  • Careers
    Popular Searches
    • Agile
    • Digital
    • Strategy
    Your Previous Searches
      Recently Visited Pages

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      Forbes.com

      Decisions matter

      Decisions matter

      It seems obvious: companies that make good decisions perform well. Yet poor decision making remains a chronic problem at many companies.

      By Marcia Blenko, Michael Mankins and Paul Rogers

      • min read

      Article

      Decisions matter
      en

      It seems obvious: decisions matter. Companies that make good decisions and act on them perform well. Yet poor decision making remains a chronic problem at many companies.

      And corporate dithering doesn't just hurt financial results—it also hurts people. Organizations that can't decide and deliver are dispiriting places to work.

      Most of us know the signs: decisions take longer than they should. Or decisions are made by the wrong people, based on the wrong information. Worse, a company makes a good decision, but then executes it poorly—or never acts on it at all.

      For the next few months, we plan to use this space to share our insights on decision effectiveness, as well as some practical examples from companies such as ABB, Ford Motor Company, MetLife and Hospira.

      This post and those to follow are collaborations among three of us—Marcia Blenko, Michael Mankins and Paul Rogers. As partners in Bain's Organization practice, we noticed over the past 25 years that companies get better at decision making when they focus on it—and their results improve too. Eventually, after a lot of research, several articles, and interesting feedback from executives, we wrote a book, called Decide & Deliver, about what it takes for companies to make better, more effective decisions.

      Surprisingly few companies look systematically at what gets in the way of good decision making and execution. We say that's surprising because our research shows a strong correlation between an organization's decision abilities and its financial results. And we've identified an equally strong correlation between decision effectiveness and employee attitudes.

      Better yet, companies can take discrete steps to get better at making decisions and following through on them. We'll discuss those steps in detail in our upcoming posts, but they include:

      • Assess your decision effectiveness—as we described above, decisions can go awry in many ways. What's your company's problem? And how do you stack up against competitors?
      • Identify critical decisions—since you can't focus on every decision, which are the most important? Don't just focus on the obvious strategic decisions (though of course they're important). Look for daily operations decisions that cumulatively create (or destroy) a lot of value.
      • Redesign individual critical decisions for success—once you know which are your critical decisions, you can apply some time-tested tools and techniques to improve how those decisions are made.
      • Ensure that your organization enables and reinforces great decision making and execution—in other words, once you improve individual decisions, make sure that your organizational structure isn't undermining them. 
      • Embed the changes in the way your organization works every day—it's just not worth doing any of the work above if you don't make the changes stick. Companies find many different ways to do that.

      Improving decision making and execution is a continuous process. We plan to use this series to explore other important dimensions of decision effectiveness, such as agreeing on a decision style for your organization, creating a decisive culture, gathering the right information to make good decisions, and decision-driven strategy development. We couldn't fit everything we've learned over the years into our book, so we're excited to have this space to share additional ideas with the readers of Forbes.com, and take a deeper look at how the best organizations decide and deliver.

      This post was written by Marcia Blenko, Michael Mankins and Paul Rogers, partners in the Organization Practice at Bain & Company and co-authors of Decide & Deliver.

      Bain Book

      Decide & Deliver

      Learn more about the five steps that leading organizations use to make great decisions quickly and execute them effectively.

      Authors
      • Headshot of Marcia Blenko
        Marcia Blenko
        Advisory Partner, Boston
      • Headshot of Michael Mankins
        Michael Mankins
        Partner, Austin
      • Paul Rogers
        Former Partner, Middle East
      Contact us
      Related Consulting Services
      • People and Organization
      People and Organization
      Want More Out of Your AI Investments? Think People First

      To unlock AI’s exponential productivity potential, companies must modernize workflow and workforce in tandem.

      Read More
      People and Organization
      Stay Relevant, Spark Energy: Pedro Arnt, CEO dLocal

      How can a hyperscaler grow at lightning speed without losing its soul? 

      Read More
      People and Organization
      Compete, Evolve, Compete Again

      What does it really take to stay relevant when the world refuses to stand still?

      Read More
      People and Organization
      When a New Organizational Structure Isn’t Enough: How to Truly Live Your Operating Model

      The goal of any organizational redesign is for people to work differently, but that only happens if leaders invest in changing the work itself.

      Read More
      People and Organization
      Shift to Vertical: David Haines, Group CEO, Flora Food Group

      What does it take to stay connected to your customers when scale and complexity threaten to pull you away? 

      Read More
      Published in March 2011
      Tags
      • People and Organization

      How We've Helped Clients

      Strategy A Bold New Strategy Restores a Bank to a Leadership Position

      Read case study

      People and Organization Centralization boosts performance for an energy giant

      Read case study

      People and Organization A Regional Operating Model Lifts European Sales for a Medical Device Maker

      Read case study

      Ready to talk?

      We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

      Selected for you

      Global Private Equity Report 2026

      Powering forward in a new era: Our annual report examines key trends shaping the dealmaking landscape.

      For you

      Stay ahead in a rapidly changing world. Subscribe to Bain Insights, our monthly look at the critical issues facing global businesses.

      *I have read and understand Bain’s Privacy Notice.

      Please read and agree to the Privacy Policy.
      Bain & Company
      Contact us Sustainability Accessibility Terms of use Privacy Modern Slavery Act Statement Cookie Policy Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      Contact Bain

      How can we help you?

      • Business inquiry
      • Career information
      • Press relations
      • Partnership request
      • Speaker request
      See all offices