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Video

Oliver Straehle: The hallmarks of industrial service champions

Service business development is on the rise for industrial manufacturing companies.

Video

Oliver Straehle: The hallmarks of industrial service champions
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The gap between industrial manufacturing companies that are world-class service providers and those that have not developed their service business continues to grow. In this short video, Bain Partner Oliver Straehle explains six elements that service champions get right.

Read the related Bain Brief: Winning in industrial service: The hallmarks of a service champion

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