Skip to Content
  • Offices

    Offices

    North & Latin America
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    Europe & Africa
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    Middle East
    • Doha
    • Dubai
    • Riyadh
    Asia & Australia
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Seoul
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Subscribe
  • Contact
  • Global | English

    Select your region and language

    Global
    • Global (English)
    North & Latin America
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    Europe, Middle East, & Africa
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    Asia & Australia
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Industries
    Main menu

    Industries

    • Aerospace & Defense
    • Agribusiness
    • Chemicals
    • Construction & Infrastructure
    • Consumer Products
    • Financial Services
    • Healthcare & Life Sciences
    • Industrial Machinery & Equipment
    • Media & Entertainment
      Industries
      Media & Entertainment
      • Media Lab
    • Metals
    • Mining
    • Oil & Gas
    • Paper & Packaging
    • Private Equity
      Industries
      Private Equity
      • Due Diligence
      • Exit Planning
      • Firm Strategy & Operations
      • Portfolio Value Creation
    • Social Impact
    • Retail
    • Technology
    • Telecommunications
      Industries
      Telecommunications
      • Capital Expenditure
      • Telco Digital Transformation
    • Transportation
    • Travel & Leisure
    • Utilities & Renewables
  • Consulting Services
    Main menu

    Consulting Services

    • Customer Experience
    • Sustainability
    • Innovation
    • M&A
    • Operations
    • People & Organization
    • Private Equity
    • Sales & Marketing
    • Strategy
    • AI, Insights, and Solutions
    • Technology
    • Transformation
  • Digital
  • Insights
    Main menu

    Insights

    • Industry Insights
    • Services Insights
    • Bain Books
    • Webinars
    • Bain Futures
    View all Insights
    Featured topics
    • Tariff Response
    • Artificial Intelligence
    • Thriving in Uncertainty
    • Executive Conversations
    • Macro Trends
    • Private Equity Report
    • M&A Report
    • Healthcare Private Equity Report
    • Paper & Packaging Report
    • Technology Report
    • CEO Insights
    • CFO Insights
    • COO Insights
    • CIO Insights
    • CMO Insights
    View all featured topics
  • About
    Main menu

    About

    • What We Do
    • What We Believe
    • Our People & Leadership
    • Client Results
    • Awards & Recognition
    • Global Affiliations
    Further: Our global responsibility
    • Sustainability
    • Social Impact
    • World Economic Forum
    Learn more about Further
  • Careers
    Main menu

    Careers

    • Work with Us
      Careers
      Work with Us
      • Find Your Place
      • Our Work Areas
      • Integrated Teams
      • Students
      • Internships & Programs
      • Recruiting Events
    • Life at Bain
      Careers
      Life at Bain
      • Blog: Inside Bain
      • Career Stories
      • Our People
      • Where We Work
      • Supporting Your Growth
      • Affinity Groups
      • Benefits
    • Impact Stories
    • Hiring Process
      Careers
      Hiring Process
      • What to Expect
      • Interviewing
    FIND JOBS
  • Offices
    Main menu

    Offices

    • North & Latin America
      Offices
      North & Latin America
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • Europe & Africa
      Offices
      Europe & Africa
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • Middle East
      Offices
      Middle East
      • Doha
      • Dubai
      • Riyadh
    • Asia & Australia
      Offices
      Asia & Australia
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Seoul
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    See all offices
  • Alumni
  • Media Center
  • Subscribe
  • Contact
  • Global | English
    Main menu

    Select your region and language

    • Global
      Select your region and language
      Global
      • Global (English)
    • North & Latin America
      Select your region and language
      North & Latin America
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • Europe, Middle East, & Africa
      Select your region and language
      Europe, Middle East, & Africa
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • Asia & Australia
      Select your region and language
      Asia & Australia
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    Main menu
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Industries
    • Industries

      • Aerospace & Defense
      • Agribusiness
      • Chemicals
      • Construction & Infrastructure
      • Consumer Products
      • Financial Services
      • Healthcare & Life Sciences
      • Industrial Machinery & Equipment
      • Media & Entertainment
      • Metals
      • Mining
      • Oil & Gas
      • Paper & Packaging
      • Private Equity
      • Social Impact
      • Retail
      • Technology
      • Telecommunications
      • Transportation
      • Travel & Leisure
      • Utilities & Renewables
  • Consulting Services
    • Consulting Services

      • Customer Experience
      • Sustainability
      • Innovation
      • M&A
      • Operations
      • People & Organization
      • Private Equity
      • Sales & Marketing
      • Strategy
      • AI, Insights, and Solutions
      • Technology
      • Transformation
  • Digital
  • Insights
    • Insights

      • Industry Insights
      • Services Insights
      • Bain Books
      • Webinars
      • Bain Futures
      View all Insights
      Featured topics
      • Tariff Response
      • Artificial Intelligence
      • Thriving in Uncertainty
      • Executive Conversations
      • Macro Trends
      • Private Equity Report
      • M&A Report
      • Healthcare Private Equity Report
      • Paper & Packaging Report
      • Technology Report
      • CEO Insights
      • CFO Insights
      • COO Insights
      • CIO Insights
      • CMO Insights
      View all featured topics
  • About
    • About

      • What We Do
      • What We Believe
      • Our People & Leadership
      • Client Results
      • Awards & Recognition
      • Global Affiliations
      Further: Our global responsibility
      • Sustainability
      • Social Impact
      • World Economic Forum
      Learn more about Further
  • Careers
    Popular Searches
    • Agile
    • Digital
    • Strategy
    Your Previous Searches
      Recently Visited Pages

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      Forbes.com

      The 'Uncorking' of South American Companies

      The 'Uncorking' of South American Companies

      In today's fast-paced world, complexity is the silent killer of growth at many companies.

      By Chris Zook

      • min read

      Article

      The 'Uncorking' of South American Companies
      en

      During a recent trip through South America, I was given a bottle of a delicious Chilean wine called “Purple Angel.” Not only is it one of the best wines I’ve tried in years, it also has become a metaphor for me about how regional companies can grow into strong global competitors based on the strength of their distinctive repeatable business models.

      Chile is approaching a 10% share of the global wine market. It has increased its volumes by two-thirds in the last five years, while French and other export wines have declined. Exports now account for 70% of Chilean wine, the highest of any major wine-producing country.

      And just as Chilean wines are appearing on more tables throughout the world, so too is the competitive presence of many of the best South American companies spreading—first regionally, and increasingly across continents.

      In speaking to management teams and executives from Brazil to Chile as part of a series of dinner talks and seminars about my book, Repeatability, I’ve been struck by two consistent and powerful themes:

      The healthy growth of countries must ultimately be based on the healthy growth of its businesses—the ultimate creators of jobs. At Bain & Company, our research has found that job creation particularly tracks back to those 10% of companies in the world that we call “sustained value creators”—companies growing at 5.5% revenues and profits in real terms and earning their cost of capital. In both Brazil and Chile, for instance, our research shows the percentage of companies with these characteristics is increasing and is now at about 15%—well above the global average.

      As in other areas of the developing world, the vast majority of companies in South America achieving successful penetration beyond their home markets are those that fit the pattern of “Repeatable Models®.”

      Bain Book

      Repeatability

      Learn more about how executives use Repeatable Models® to build enduring businesses.

      These global challengers, many still with links to their original founders, share three characteristics that allow them to react faster and adapt better than their larger, often more bureaucratic rivals. These are:

      1. A simple source of differentiation that is built into their business model and that they apply again and again, with constant refinement;
      2. An industry view and non-negotiable beliefs that are shared across the company in a simple way and that can be observed in frontline interactions with the customer;
      3. Methods that speed learning and adaptation and make them a competitive advantage.

      Consider the following examples of such companies:

      Falabella is the most successful major retailer in Chile and has met Bain & Company’s criteria as a sustained value creator for two decades in a row—an achievement only the best 2% of all companies can claim. Its operations—which started in Chile but are now spreading throughout South America—span a range of retail formats from the Sodimac home improvement center business, to Falabella department stores, to grocery. What particularly impressed me in talking to the management team was their investment in systems and methods to make sure that serving the customer is always a top priority. Sodimac employees know that “when the customer appears, we put aside everything else we are doing.” That widely shared drop-everything concept translates literally from Spanish as “the customer kills operations.” Falabella’s systems are geared to make that happen. In Falabella grocery, stores are ranked weekly on customer service measures. Low ranking stores receive visits from a team of people from the highest service store who are obligated to observe and suggest alternative practices. These write-ups then become a key source of learning and dynamic feedback.

      Do you know what the most valuable airline is in the world by market cap? Most people would not think to say that it is the result of the merger between LAN and TAM airlines in Chile, but that is the answer. LAN created a unique repeatable model that combines an unusually high ability to carry freight along with a passenger airline that offers good service and highly competitive operating costs. The combined company, LATAM, is estimated to control 40% of the Latin American passenger market. I flew LAN across South America and experienced firsthand its impressive repeatable business model. I expect you will soon see an increasing number of their flights outside of South America.

      AB InBev is the largest beer company in the world. It is fueled by a repeatable model forged in the crucible of the Brazilian beer market by a set of private investors who purchased a loss-making brewer in 1989. Their system for creating a low-cost brewery allowed the company to expand—first throughout South America and now around the globe. As my Repeatability co-author James Allen described in a recent HBR post, unique repeatable models such as ABInbev’s “Voyager Plant Optimization” system for managing breweries enabled the Brazilian business to consistently and dramatically improve margins as it grew and merged with other brewers. AB InBev’s EBITDA has grown at an annual rate of 38% in the past 10 years—a testament to the power of repeatable, adaptable models.

      In today’s fast-paced world, complexity is the silent killer of growth at many companies. But the corollary is that repeatable models—simplicity of concept, of differentiation and of feedback systems—are the quiet rocket fuel for the many companies that are gaining share on incumbents.

      For example, two-thirds of the top 20 airlines by market capitalization are different than they were just 10 years ago. We find similar “strategic reversal” in industry after industry, due to both the speed of change in the world and to the increasing difference between incumbents and challengers in their ability to embrace simplicity, act quickly and adapt.

      Written by Chris Zook, a partner at Bain & Company and a co-head of the firm’s Global Strategy practice. He co-wrote the book Repeatability: Build Enduring Businesses for a World of Constant Change with Bain partner James Allen.

      Authors
      • Headshot of Chris Zook
        Chris Zook
        Advisory Partner, Boston
      Contact us
      Related Consulting Services
      • Strategy
      Strategy
      Are You Fighting the Future or Adapting to It?

      How much of your board or executives' time is devoted to discussing how to fight the future rather than embracing it?

      Read More
      Strategy
      The Strategic Principles of Repeatability

      How nonnegotiables fuel growth.

      Read More
      Strategy
      Six Threats Demand a New Playbook for Banks in Wealth and Asset Management

      AI, direct-to-consumer models, and the return of local priorities are redrawing industry lines.

      Read More
      Strategy
      Compete, Evolve, Compete Again

      What does it really take to stay relevant when the world refuses to stand still?

      Read More
      Strategy
      The Magic of Founder-led Companies

      Companies with their founder present performed twice as well as their peers in the S&P 500 over the past decade.

      Read More
      Published in August 2012
      Tags
      • Strategy

      How We've Helped Clients

      Strategy A Conglomerate Charts a New Global Strategy

      Read case study

      Sales and Marketing Designing a Sales Compensation Plan Based on an Unusual Metric

      Read case study

      Performance Improvement Transforming a telecommunications giant

      Read case study

      Ready to talk?

      We work with ambitious leaders who want to define the future, not hide from it. Together, we achieve extraordinary outcomes.

      Selected for you

      Global Private Equity Report 2026

      Powering forward in a new era: Our annual report examines key trends shaping the dealmaking landscape.

      For you

      Stay ahead in a rapidly changing world. Subscribe to Bain Insights, our monthly look at the critical issues facing global businesses.

      *I have read and understand Bain’s Privacy Notice.

      Please read and agree to the Privacy Policy.
      Bain & Company
      Contact us Sustainability Accessibility Terms of use Privacy Modern Slavery Act Statement Cookie Policy Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      Contact Bain

      How can we help you?

      • Business inquiry
      • Career information
      • Press relations
      • Partnership request
      • Speaker request
      See all offices