Daniel Möllerhenn



Expert in customer experience transformations and Net Promoter System® implementations, helping companies create lasting economic value by developing loyal customers.


Daniel Möllerhenn is an expert in Bain's Customer Strategy & Marketing practice with strong focus on customer-led transformations, Customer Experience programs and Net Promoter System® implementations, supporting clients across EMEA in various industries

Since joining Bain in 2007, Daniel has advised clients across a variety of industries like telecommunications, insurance, banking, industrial goods, heavy machinery,  advanced manufacturing and utilities, as well as, wholesale, retail and e-commerce. His projects span across the EMEA region.

Daniel drives transformation programs for clients with a focus on simple & digital customer experiences combined with transforming the underlying technology & IT infrastructure to make it ready for the digital world. With his clients, he pushes to create lasting economic value by developing loyal customers.

He is also a seasoned expert for Net Promoter System® implementations.

Daniel graduated from the European Business School and holds an MBA from AGSM in Sydney and NYU Stern.

베인에 궁금하신 점이 있으신가요?

베인은 주저 없이 변화를 마주할 줄 아는 용감한 리더들과 함께합니다. 그리고, 이들의 담대한 용기는 고객사의 성공으로 이어집니다.

Net Promoter®, NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks and Net Promoter Score℠ and Net Promoter System℠ are service marks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld.