Rohit Mangal

Rohit Mangal is a member of our Performance Improvement practice.

Rohit brings more than 20 years of experience leading large-scale digital, data, analytics and AI transformations, with deep expertise in customer experience and contact center operations. He advises senior executives on using AI to transform customer service, improve operational efficiency and drive business growth.

His work spans strategy, operating model design, technology and data architecture, process redesign and large-scale implementation. He works with organizations across financial services, insurance, telecommunications and aviation to build scalable AI capabilities that deliver measurable business outcomes.

Prior to joining Bain, Rohit spent 13 years at another global consultancy, where he built and led data and AI businesses. Most recently, he led data and AI for contact center transformation in North America, having previously led these areas for the communications and media industry group. He is particularly passionate about bridging business strategy, technology and organizational change to unlock the full potential of AI.

Rohit holds a postgraduate diploma in management from the Indian Institute of Management Calcutta and a bachelor's degree in technology from the Indian Institute of Technology Bombay.