As the residential property market slowed, local banks shifted their focus to commercial banking. However, credit issues were a major constraint to growth of the business.
- Credit issues included credit processes, policies, capabilities and culture
- Problems existed throughout the organization, from sales force and front line credit approvals team to central group credit
Commercial Bank Co.* engaged Bain to help develop a growth strategy to increase the speed, accuracy and efficiency of credit processes and decision making.
Bain applied Lean Six Sigma principles to improve the performance and efficiency of credit process.
Bain recommended rule-based credit policies with faster approval process to enable growth, reduce processing time and increase accuracy.
Commercial Bank Co. implemented Bain's recommendations, along with metrics to track improvements and change management processes to ensure success.