Emily Kehner

Emily Kehner is a design strategist and researcher with 14+ years of experience in strategic design and experiential change management, helping organizations turn customer and employee needs into practical growth, experience, and transformation agendas. She is especially passionate about customer research, omnichannel experience design, and helping organizations make AI adoption practical through strong product design and thoughtful change management.

Emily works with clients to identify and prioritize AI and generative AI use cases, redesign workflows and roles, and design and implement products and experiences that improve customer and employee outcomes. Her case experience largely leans into retail and financial services, but also spans across travel, and consumer products, with work across customer experience transformation, value proposition and store-format design, GenAI pilots, marketing transformation, and talent-related change.

Before joining Bain in 2022, Emily was a Design Strategy & Insights Leader at IBM, and she holds a B.S. in Industrial Design from the Georgia Institute of Technology. Beyond her work in human-centered design and transformation, Emily is an avid outdoorswoman who is also passionate about conservation of public lands and natural ecosystems. She volunteers as a strategic advisor for organizations such as TOPO Finance and her local Friends of the Rio Grande del Norte National Monument, and is an ambassador for the National Wildlife Federation's women's program, "Artemis."