About Prashant Expertise Advanced Manufacturing & Services Aerospace & Defense Automotive Recent Insights “Industrial Service: Digital Tools Speed Change,” Snap Chart, October 2021 “Field Service Is Changing Rapidly. Can You Keep Up? ,” Brief, September 2021 “New research from Bain & Company and ServiceMax reveals the three most important trends affecting field service,” Press release, September 2021 “Servicing Equipment in the Field: Get Ready for Accelerated Change,” Interactive, March 2021 “Cracking the Services Conundrum in Aerospace and Defense,” Brief, January 2020