Stanford Swinton
Executive Vice President, NPSx,
About Stanford
Expertise
- Founder of NPSx℠ by Bain and Company
- Former Global Vice President at Deliveroo
Stanford Swinton is an executive in our Customer practice and the founder of NPSxSM, a market leading provider of CX training, tools and technology.
With 15+ years of experience, Stanford has led customer-centric change and innovation for numerous fast-growth and transformational organizations. His work centers around strategy, customer experience and marketing, customer service / care and operations across various industries such as advanced manufacturing & services, telecommunications, healthcare and media.
Prior to joining Bain in 2010, Stanford worked in the Australian market at another top management consulting firm. He also provided professional advisory and policy as a member of the U.S. Senate Committee on Finance. In 2019, Stanford joined Deliveroo as the Global Vice President of Customer Experience, Care, and Operations before returning to Bain in 2022.
Stanford holds an MBA from the University of Oxford and a JD from George Washington University.
Stanford Swinton shares three actions banking executives can take to defend against disruption.
Recent Insights
- “Tech Companies Gain Ground with Banking Customers,” Snap Chart, November 2019
- “What Loyalty-Leading Banks Do Differently,” Snap Chart, November 2019
- “As Retail Banks Leak Value, Here's How They Can Stop It,” Report, November 2019
- “Why Brands in the UK Win or Lose on Customer Experience,” Snap Chart, October 2019
- “How Customer Loyalty Spurs Growth and Better Economics for Banks,” Snap Chart, January 2019