Since joining us in 2006, Cory has honed deep expertise in business model redesign, consumer commercial excellence/base management, customer experience transformation through Net Promoter System® (NPS) implementation, as well as educational publishing and technology. His client portfolio spans numerous industries, including cable and telco, media, and educational technology, products and services.
In addition to focused corporate projects, Cory has supported multiple clients in multi-year cross-functional transformations to improve their strategic, operational and financial performance, often enabled by changes in growth strategy and end-to-end approach to customer acquisition, pricing, customer support, and customer retention.
Prior to moving to London, Cory was a partner in our New York office and spent more than a decade across New York and Boston.
He holds a JD from Harvard Law School and a B.A., magna cum laude and Phi Beta Kappa, from Yale University.
- “Covid-19: How Telcos Can Reset Their Customer Strategy,” Brief, maio 18, 2020
- “Telcos’ Coronavirus Game Plan for Serving Customers,” Snap Chart, março 30, 2020