Telcos have earned customers’ loyalty by proactively supporting them during the crisis. Unreliable telcos could lose customers.

Brands should consider eight themes as they define the post–Covid-19 world for consumers in the US and Europe.

Turbulence set to be sector’s new baseline for extended period as economic uncertainties and cultural shifts impact demand. But positive longer-term outlook requires brands to decode the new market rhythm and go back to fundamentals on brand value propositions

Whether it’s work or play, consumers are sticking with many of the at-home activities they adopted during the pandemic.

The global Covid-19 pandemic is exacting a terrible human toll and menacing the world economy. Across industries, companies should act now to protect their employees and customers—and prepare now for the world beyond coronavirus. Explore our Insights page to filter by industry. 

Building next-generation coalitions to reinvent food systems in developed markets

Telemedicine has almost become a replacement for in-person care in many cases in India, said Vikram Kapur, a partner at Bain & Co. who leads its Asia-Pacific healthcare practice. "There's just not enough doctors and so many people needing care," he said.

Amazon’s endless aisle remains a force to be reckoned with this season, but category-specific marketplaces are winning over customers, too.

Joint report by Bain & Company and World Economic Forum reveals adoption of NFTs relies on eight factors

In the sustainability revolution, no company will be left unchanged, and those that act quickest will be those that end up leading.