Skip to Content
  • Bureaux

    Bureaux

    Amérique du Nord et Amérique du Sud
    • Atlanta
    • Austin
    • Bogota
    • Boston
    • Buenos Aires
    • Chicago
    • Dallas
    • Denver
    • Houston
    • Los Angeles
    • Mexico City
    • Minneapolis
    • Monterrey
    • Montreal
    • New York
    • Rio de Janeiro
    • San Francisco
    • Santiago
    • São Paulo
    • Seattle
    • Silicon Valley
    • Toronto
    • Washington, DC
    Europe, Moyen-Orient et Afrique
    • Amsterdam
    • Athens
    • Berlin
    • Brussels
    • Copenhagen
    • Doha
    • Dubai
    • Dusseldorf
    • Frankfurt
    • Helsinki
    • Istanbul
    • Johannesburg
    • Kyiv
    • Lisbon
    • London
    • Madrid
    • Milan
    • Munich
    • Oslo
    • Paris
    • Riyadh
    • Rome
    • Stockholm
    • Vienna
    • Warsaw
    • Zurich
    Asie et Australie
    • Bangkok
    • Beijing
    • Bengaluru
    • Brisbane
    • Ho Chi Minh City
    • Hong Kong
    • Jakarta
    • Kuala Lumpur
    • Manila
    • Melbourne
    • Mumbai
    • New Delhi
    • Perth
    • Seoul
    • Shanghai
    • Singapore
    • Sydney
    • Tokyo
    Voir tous les bureaux
  • Alumni
  • Presse
  • S’abonner
  • Contacter
  • France | Français

    Sélectionnez votre région et votre langue

    Global
    • Global (English)
    Amérique du Nord et Amérique du Sud
    • Brazil (Português)
    • Argentina (Español)
    • Canada (Français)
    • Chile (Español)
    • Colombia (Español)
    Europe, Moyen-Orient et Afrique
    • France (Français)
    • DACH Region (Deutsch)
    • Italy (Italiano)
    • Spain (Español)
    • Greece (Elliniká)
    Asie et Australie
    • China (中文版)
    • Korea (한국어)
    • Japan (日本語)
  • Saved items (0)
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Expertises Sectorielles
    Menu principal

    Expertises Sectorielles

    • Aerospace et Défense
    • Agroalimentaire
    • Chimie
    • Infrastructures, BTP et Matériaux de Construction
    • Grande Consommation
    • Services Financiers
    • Santé
    • Engins & Equipements Industriels
    • Media et Divertissement
    • Metals
    • Mining
    • Pétrole & Gaz
    • Papier et Emballage
    • Private Equity
    • Secteur Public
    • Distribution
    • Technologie
    • Télécommunications
    • Transportation
    • Travel & Leisure
    • Utilities & Energies Renouvelables
  • Expertises Fonctionnelles
    Menu principal

    Expertises Fonctionnelles

    • Expérience Client
    • ESG
    • Innovation
    • Fusions et Acquisitions
    • Opérations
    • People & Organization
    • Private Equity
    • Sales & Marketing
    • Stratégie
    • IA, Perspectives et Solutions
    • Technology
    • Transformation
  • Digital
  • Points de Vue
  • À propos
    Menu principal

    À propos

    • Notre Activité
    • Nos Valeurs
    • Nos Collaborateurs et Notre Équipe Dirigeante
    • Notre Impact
    • Prix & Récompenses
    • Partenariats Internationaux
    • Evénements
    Further: Our global responsibility
    • Diversité et Inclusion
    • Impact Social
    • Sustainability
    • World Economic Forum
    Learn more about Further
  • Carrières
    Menu principal

    Carrières

    • Rejoignez-nous
      Carrières
      Rejoignez-nous
      • Find Your Place
      • Nos domaines d’expertise
      • Equipes multidisciplinaires
      • Étudiants
      • Stages et programmes
      • Événements de recrutement
    • La vie chez Bain
      Carrières
      La vie chez Bain
      • Blog: Inside Bain
      • Récits de carrière
      • Nos collaborateurs
      • Nos bureaux
      • Soutenir votre évolution professionnelle
      • Groupes d’affinités
      • Avantages chez Bain
    • Histoires d’impact
    • Notre processus de recrutement
      Carrières
      Notre processus de recrutement
      • Ce que vous pouvez attendre
      • Entretiens
    Trouver un poste
  • Bureaux
    Menu principal

    Bureaux

    • Amérique du Nord et Amérique du Sud
      Bureaux
      Amérique du Nord et Amérique du Sud
      • Atlanta
      • Austin
      • Bogota
      • Boston
      • Buenos Aires
      • Chicago
      • Dallas
      • Denver
      • Houston
      • Los Angeles
      • Mexico City
      • Minneapolis
      • Monterrey
      • Montreal
      • New York
      • Rio de Janeiro
      • San Francisco
      • Santiago
      • São Paulo
      • Seattle
      • Silicon Valley
      • Toronto
      • Washington, DC
    • Europe, Moyen-Orient et Afrique
      Bureaux
      Europe, Moyen-Orient et Afrique
      • Amsterdam
      • Athens
      • Berlin
      • Brussels
      • Copenhagen
      • Doha
      • Dubai
      • Dusseldorf
      • Frankfurt
      • Helsinki
      • Istanbul
      • Johannesburg
      • Kyiv
      • Lisbon
      • London
      • Madrid
      • Milan
      • Munich
      • Oslo
      • Paris
      • Riyadh
      • Rome
      • Stockholm
      • Vienna
      • Warsaw
      • Zurich
    • Asie et Australie
      Bureaux
      Asie et Australie
      • Bangkok
      • Beijing
      • Bengaluru
      • Brisbane
      • Ho Chi Minh City
      • Hong Kong
      • Jakarta
      • Kuala Lumpur
      • Manila
      • Melbourne
      • Mumbai
      • New Delhi
      • Perth
      • Seoul
      • Shanghai
      • Singapore
      • Sydney
      • Tokyo
    Voir tous les bureaux
  • Alumni
  • Presse
  • S’abonner
  • Contacter
  • France | Français
    Menu principal

    Sélectionnez votre région et votre langue

    • Global
      Sélectionnez votre région et votre langue
      Global
      • Global (English)
    • Amérique du Nord et Amérique du Sud
      Sélectionnez votre région et votre langue
      Amérique du Nord et Amérique du Sud
      • Brazil (Português)
      • Argentina (Español)
      • Canada (Français)
      • Chile (Español)
      • Colombia (Español)
    • Europe, Moyen-Orient et Afrique
      Sélectionnez votre région et votre langue
      Europe, Moyen-Orient et Afrique
      • France (Français)
      • DACH Region (Deutsch)
      • Italy (Italiano)
      • Spain (Español)
      • Greece (Elliniká)
    • Asie et Australie
      Sélectionnez votre région et votre langue
      Asie et Australie
      • China (中文版)
      • Korea (한국어)
      • Japan (日本語)
  • Saved items  (0)
    Menu principal
    Saved items (0)

    You have no saved items.

    Bookmark content that interests you and it will be saved here for you to read or share later.

    Explore Bain Insights
  • Expertises Sectorielles
    • Expertises Sectorielles

      • Aerospace et Défense
      • Agroalimentaire
      • Chimie
      • Infrastructures, BTP et Matériaux de Construction
      • Grande Consommation
      • Services Financiers
      • Santé
      • Engins & Equipements Industriels
      • Media et Divertissement
      • Metals
      • Mining
      • Pétrole & Gaz
      • Papier et Emballage
      • Private Equity
      • Secteur Public
      • Distribution
      • Technologie
      • Télécommunications
      • Transportation
      • Travel & Leisure
      • Utilities & Energies Renouvelables
  • Expertises Fonctionnelles
    • Expertises Fonctionnelles

      • Expérience Client
      • ESG
      • Innovation
      • Fusions et Acquisitions
      • Opérations
      • People & Organization
      • Private Equity
      • Sales & Marketing
      • Stratégie
      • IA, Perspectives et Solutions
      • Technology
      • Transformation
  • Digital
  • Points de Vue
  • À propos
    • À propos

      • Notre Activité
      • Nos Valeurs
      • Nos Collaborateurs et Notre Équipe Dirigeante
      • Notre Impact
      • Prix & Récompenses
      • Partenariats Internationaux
      • Evénements
      Further: Our global responsibility
      • Diversité et Inclusion
      • Impact Social
      • Sustainability
      • World Economic Forum
      Learn more about Further
  • Carrières
    Recherches les plus fréquentes
    • Agile
    • Digital
    • Stratégie
    Vos recherches précédentes
      Pages récemment visitées

      Content added to saved items

      Saved items (0)

      Removed from saved items

      Saved items (0)

      Forbes.com

      Don’t Let the Covid-19 “Leadership Bump” Fade Away

      Don’t Let the Covid-19 “Leadership Bump” Fade Away

      The crisis required leaders to greatly improve communication and engagement. Here’s how to make it last.

      Par David Michels

      • min
      }

      Article

      Don’t Let the Covid-19 “Leadership Bump” Fade Away
      en

      This article originally appeared on Forbes.com.

      At a recent virtual gathering of Chief Human Resource Officers working in Southeast Asia, one executive after the next described a pronounced increase in their efforts to engage employees. Offering frequent updates from leadership, sharing real stories from real people on the front line, taking regular employee pulse checks, soliciting feedback—all forms of communication have become critical.

      One global food company executive explained how her company is combining old and new approaches. They continue to encourage team communication and use consolidated feedback from across the organization to inform decisions. In addition, all teams now huddle twice a week, meeting on Mondays and Fridays. Employees, she said, love the new level of engagement, transparency and action.

      Something remarkable is happening here. Covid-19 has not only accelerated the adoption of the technology of remote working. It has had a broad and profound impact on many aspects of business, and leadership and employee engagement are prime examples.

      Despite the disruption of the past few months, employee attitudes toward employers have actually improved since the onset of Covid-19 (see Figure 1). Recent Bain & Company research found a net improvement in employees’ likelihood to recommend their company to a friend, their Net Promoter Score. Overall, 31% of workers reported an increase in their score, compared with 9% who reported a decline. Earliest hit, China has had the highest net improvement, with 46% of workers reporting higher Net Promoter Score. Next comes Italy (21%) and the US (21%). Leaders who have exhibited and nurtured strong cultural values, community focus and decisiveness are the most likely to have satisfied workers.

      Figure 1
      Employee Net Promoter Scores have risen since the onset of Covid-19

      These improvements have gone hand in hand with an increase in innovation, focus and agility, and most employees surveyed strongly believe these positive changes should continue beyond the crisis.

      In political circles, the tendency for leaders to get good marks during a difficult period is called a “crisis bump” or the “rally ’round the flag” dynamic. Indeed, many G20 leaders have experienced this recently. But history shows that in the public sector, these bumps tend to be temporary, and to fade in time.

      To avoid this fade, business leaders can begin by continuing their current elevated level of communication and engagement. A friend of mine, the CEO of a multibillion-dollar industrial conglomerate, has been communicating more and more frequently with his reports for several years. A couple of years ago, this group met monthly. He increased that to weekly meetings prior to the coronavirus. Then, when Covid-19 hit, they moved to shorter daily stand-ups of 30 minutes—short, crisp and frequent enough to tangibly increase productivity.

      When we spoke recently, my friend told me that his leadership team has made more progress in the past three months than it had in the prior three years put together. Collaboration is up, and yet executive time is being used more efficiently. Among the accomplishments he highlighted were retooling plants to manufacture personal protective equipment, greatly improving the flow of information from the front line to other parts of the business and accelerating the pace of innovation. Common problem solving has replaced turf wars, he explained.

      To him, Covid-19 unearthed a common purpose and urgency that then powered an extraordinary shift in behavior and ways of working. Vowing to never go back, he says his top priority now is ensuring that the most desired changes persist beyond the crisis.

      Broadly maintaining this popularity bump and the positive changes that have come with it will require a shift in leadership posture to one based more on trust, transparency and empowering others. Communication and engagement can support this change, but the core philosophy must also be in place.

      For executives seeking to hold on to recent positive changes, a good place to start is by asking themselves and their teams a few probing questions:

      • What have been the largest day-to-day differences for us as company leaders and for our executive team since we began grappling with Covid-19?
      • What has this crisis revealed about the way our leadership team operates? Where did we excel and where did we fail?
      • Overall, what are the two or three positive changes that we don’t want to lose as we recover?
      • How can our organization sustain these changes in the absence of a crisis? What is required to maintain our sense of urgency, autonomy and unity behind a common purpose?

      The history of crisis bumps would point to a likely decline in support and momentum, but this need not be automatic. With a sustained and conscious effort, executives can make valuable changes stick.

      Which side of history will you be on?

      Auteurs
      • Headshot of David Michels
        David Michels
        Associé, Tokyo
      Contactez-nous
      Expertises fonctionnelles transverses
      • Conduite du Changement
      Comment pouvons-nous vous aider ?
      • Results Delivery® Office
      Blog Management du Changement
      Change Power: How Worley Improved Its Capacity for Change

      Worley’s Francis McNiff joins Bain's Dave Michels to discuss the organization's change journey.

      Voir plus
      Blog Management du Changement
      Four Ways Leaders Can Make AI Redesigns Stick

      As companies redesign to scale AI, these four lessons help leaders ensure their organizations actually live the new operating model.

      Voir plus
      Blog Management du Changement
      Leading Change In The AI Era: Familiar Rules, New Realities

      Amid the AI hype, the differentiator won’t be who builds a particular use case fastest—it will be who best leads the organizational change.

      Voir plus
      Results Delivery® Office
      CTO Insights: How to Lead a Transformation

      We spoke with executives who have run transformations at large companies about the three most critical roles of a chief transformation officer.

      Voir plus
      Blog Management du Changement
      M&A’s Leadership Moment

      Why the world’s most effective executives now treat dealmaking as a test of adaptability, not ambition.

      Voir plus
      First published in juillet 2020
      Mots clés
      • Blog Management du Changement
      • Conduite du Changement
      • Results Delivery® Office

      Comment nous avons aidé nos clients

      Conduite du Changement Mobilization Efforts Help a Chemical Company Implement and Sustain 15% Cost Reduction

      Lire l’étude de cas

      Conduite du Changement Results360® Propels an Appliance Maker Into a New Era of Growth

      Lire l’étude de cas

      Conduite du Changement Results360® Boosts a Pharmaceutical Company’s Stock Price 135%

      Lire l’étude de cas

      Vous souhaitez continuer cette conversation ?

      Nous aidons des dirigeants du monde entier à matérialiser des impacts et des résultats pérennes et créateurs de valeur dans leurs organisations.

      Les points de vue de Bain : notre perspective sur des problématiques auxquelles sont confrontées les entreprises à travers le monde, envoyés chaque mois dans votre boîte de réception. 

      *J’ai lu la politique de confidentialité et j’accepte les conditions.

      Merci de lire notre politique de confidentialité.
      Bain & Company
      Contactez-nous Sustainability Accessibility Conditions d’utilisation Politique de Confidentialité Cookie Policy Mentions Légales Sitemap Log In

      © 1996-2026 Bain & Company, Inc.

      Contacter Bain

      Comment pouvons-nous vous aider ?

      • Business inquiry
      • Career information
      • Press relations
      • Partnership request
      • Speaker request
      Voir tous les bureaux