Banking Insights BankingHow Banks Can Tease Out the Loyalty Metrics That MatterMeasuring performance on the key episodes for a bank’s customers allows the bank to focus on investments that will improve loyalty—and its economics.Risk, Finance and RegulationFrom Niche to Utility: Stablecoins Move toward the Financial MainstreamWidespread adoption depends on regulatory clarity, a compelling value proposition, and seamless integration with legacy systems.BankingM&A Is Back in US Banking But it’s not a cinch. Beyond the standard merger playbook, banks that avoid pitfalls in scale, technology, and customer experience will emerge stronger.BankingCustomers Prefer Digital Banks’ Basic AccountsTo strengthen loyalty, traditional banks can modernize their legacy technology and center the account experience around users’ priorities.PaymentsCan US Banks Protect Their Card-Issuing Business? Consumer payments have been gravitating to neobanks and technology firms.Private EquityValue or Vanish: The Diverging Paths of North American Banks Management’s equity story will make or break the bank’s standing with investors. BankingWill North American Banks Get Serious About Efficiency? They still have too many branches, paper checks, and manual processes.Industry ExpertiseExplore Bain's expertise in Financial Services and learn how we can help your company.LEARN MOREPrivate EquityWhat Investors Want from North American Banks There’s a wide disparity among banks in convincing investors about prospects for profitable growth.BankingBanks’ Clunky Digital Tools Alienate Many Small FirmsSmall and medium-sized businesses want digital channels that are easy to access and use. Will banks step up?Services FinanciersSmarter Bank Pricing in the Age of AIUnderstanding each customer's price sensitivity helps banks balance discounting with sales conversions.Services FinanciersHow a "Sushi Circle" Approach Can Improve Credit Risk ManagementAI can help banks shift from manual corporate loan reviews to continuous, digitized risk monitoring. (Registration required.)Services FinanciersThe Cooperative Advantage in Banking and InsuranceBain experts explore how cooperative banks and insurers are differentiating themselves in an evolving marketplace.DigitalTop Digital Use Cases by Industry Bain’s research identifies the most useful digital applications, including those that offer the best opportunities for competitive advantage.BankingFinancing the Transition to a Carbon-Neutral EconomyPioneering banks will reap substantial rewards as they help companies and consumers shift the economy away from heavy carbon-emitting activities.Services FinanciersHow Bank CIOs Can Build a Solid Foundation for Generative AI A comprehensive approach, not siloed proofs of concept, will allow a bank to serve customers better and improve its economics.Services FinanciersThe Fragmentation of Wholesale Payments Calls for Banks to Remake Their ApproachBanks have a dominant position, but competitors look set to take market share. Services FinanciersDigital Euro: Following the JourneyBain’s Ricardo Correia and Nexi’s Alessandro Agnoletti discuss the Digital Euro initiative and what it means for the future of banking in Europe.Services FinanciersFive Themes That Will Fundamentally Change Wholesale BankingSlower growth raises new challenges around technology, talent, and environmental issues. Services FinanciersBanking M&AIn a tough year, banks turned to M&A to secure themselves or position themselves to grow.Services FinanciersHow Tokenization Can Fuel a $400 Billion Opportunity in Distributing Alternative Investments to IndividualsTokenization could revolutionize access to alternatives, unlocking revenues for managers and distributors while enabling higher-quality portfolios for wealthy individuals.Services FinanciersUnited We Thrive: The Untapped Power of Bank-Fintech PartnershipsThe rise of digital banking puts a premium on partnerships, but they require substantial investments and organizational changes from both parties.BankingFires, Floods, and Loans: How Banks Can Deal with Increasing Climate Risks Climate-related perils are on the rise—both threatening banks’ loan portfolios and offering new business opportunities.BankingHow Banks Can Parlay Technology into a Competitive Edge A few key technology choices make a huge difference in financial and customer loyalty performance.Wealth & Asset ManagementFuture Framing: Design Your Responsible AI Strategy in FinanceBain partners discuss the rate of AI adoption and how financial services companies can launch new features responsibly. BankingSmall Businesses Don’t Want Banking Products; They Want Support Managing Their FinancesThe challenge for banks: get to know all of the client’s priorities and address them with a compelling, joined-up proposition.BankingCustomer Behavior and Loyalty in BankingBain partners share insights from our 2023 Customer Behavior & Loyalty in Banking report.BankingVoluntary Carbon Markets Present New Revenue Streams for BanksDemand for carbon credits gets a boost as more standard-setting organizations and governments accept them as a way for companies to meet net-zero goals.FintechWhy Banks Should Treat Payments as a BusinessAs payment volumes grow at a healthy clip, banks must manage payments cohesively to retain customer loyalty and expand into other offerings.BankingHow Would Generative AI Be Used in Banking?Explore the use cases with the highest potential in the banking sector.Risk, Finance and RegulationManaging Physical Climate Risks in Financial ServicesExperts from Bain and Jupiter Intelligence detail how banks can deal with increasing climate-related challenges.Risk, Finance and RegulationNot a Banking Crisis, but a Battle for Street Cred Our health check shows how the largest banks fare in liquidity and market perception, and what they must do to improve their positions. BankingHow Financial Services Firms Are Wrestling with ESG Challenges and OpportunitiesWhile financial institutions are increasingly integrating ESG factors into core processes, there’s still a gap between aspirations and results.BankingThe Power of Points: Why Redeeming Credit Card Rewards MattersFor cash-strapped consumers, the process of redeeming credit card rewards can have an outsize effect on satisfaction. Services FinanciersLet’s Chat: Banking Customer Service Is Going DigitalAmid the generative AI frenzy, twice as many customers are messaging with representatives and chatbots for their key banking needs, compared with a year ago. Services FinanciersIn a Time of Disequilibrium, Banks Face New Liquidity ChallengesDeposits could migrate as customers seek higher rates.Services FinanciersCustomer Behavior and Loyalty in Banking: Global Edition 2023Banks’ big challenge is the great unbundling by consumers.Services FinanciersDisequilibrium in Banking: Five Actions to Restore BalanceA new period of uncertainty will test banks’ ability to manage through financial and operational turbulence.Services FinanciersFinancial Services' Evolving Role in the Global Carbon TransitionBain partners discuss how financial institutions can navigate the carbon transition without undermining growth.Services Financiers“Please Don’t Hold”: A Better Banking Call Center ExperienceCustomers are far more satisfied with their bank if they have the option to receive a callback, even when they opt out.Services FinanciersQuality Over Quantity: The Key to Call Center Agents in BankingWhen customers call to dispute a fee, the quality of agents matters more than wait times.Voir plus
