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Customer Behavior and Loyalty in Banking

Bain partners share insights from our 2023 Customer Behavior & Loyalty in Banking report.


Customer Behavior and Loyalty in Banking

An increasing number of fintechs and neobanks are enticing customers with higher interest rates on checking and savings accounts, quick and easy sign-up, and all-around accessibility—driving interest away from traditional banking. As a result, traditional banks are searching for innovative ways to maintain customer loyalty and maximize growth. In this webinar recording, Bain Partners Katrina Cuthell, Priscilla Dell'Orto, and Alessandro Magarini Montenero share insights on how traditional institutions can utilize their customer-centric mission and other leading banking practices to win customers back.

Read the Report

Customer Behavior and Loyalty in Banking: Global Edition 2023

Banks’ big challenge is the great unbundling by consumers.

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