Katrina Cuthell
Associé,
À propos de Katrina
Expertise
Katrina is a member of our Financial Services and Customer practices with a focus on customer strategy, customer experience, loyalty, enterprise agile, and digital transformations.
Katrina has significant experience in retail and business banking, and across the payments value chain for both issuers and acquirers. She also works with clients on loyalty and rewards – helping them to design new programs or transform existing ones.
Katrina has more than 20 years of management consulting experience in both Australia and the UK.
She holds a Ph.D. in Finance from the University of Edinburgh (UK) and a Bachelor of Commerce from the University of Canterbury (New Zealand).
Bain Partner Katrina Bradley shares the four steps companies can take to effectively meet customer expectations with episodes while driving out cost and complexity in their business.
Recent Insights
- “Customer Behavior and Loyalty in Banking: Global Edition 2023,” Article, 30 mars 2023
- “Banking M&A,” M&A Report, 31 janvier 2023, Rapport
- “Voting with Their Feet: Banking Consumers Want a Seamless Digital Experience,” Infographic, 14 décembre 2021
- “As Digital Banking Takes Off, Hidden Defection of Consumers Is Rampant,” Etude, 13 janvier 2021
- “Many Banks Have Impressed Customers Recently—Can They Extend This Streak? ,” Etude, 6 novembre 2020