Katrina Cuthell
파트너,
Katrina
Katrina is a member of our Financial Services and Customer practices with a focus on customer strategy, customer experience, loyalty, enterprise agile, and digital transformations.
Katrina has significant experience in retail and business banking, and across the payments value chain for both issuers and acquirers. She also works with clients on loyalty and rewards – helping them to design new programs or transform existing ones.
Katrina has more than 20 years of management consulting experience in both Australia and the UK.
She holds a Ph.D. in Finance from the University of Edinburgh (UK) and a Bachelor of Commerce from the University of Canterbury (New Zealand).
Bain Partner Katrina Bradley shares the four steps companies can take to effectively meet customer expectations with episodes while driving out cost and complexity in their business.
Recent Insights
- “Customer Behavior and Loyalty in Banking,” Webinar, 2023년8월17일
- “How climate change could hit your mortgage,” Financial Review, 2023년4월25일, 금융 서비스
- “베인앤드컴퍼니 리서치 결과, 고객들의 디지털 네이티브 및 네오뱅크 이용 증가로 인해 은행에 대한 충성도는 하락한 것으로 나타나,” Press release, 2023년3월30일
- “Customer Behavior and Loyalty in Banking: Global Edition 2023,” Report, 2023년3월30일
- “Banking M&A,” M&A Report, 2023년1월31일, Report