Katrina Cuthell
Partner,
Katrina
Katrina is a member of our Financial Services and Customer practices with a focus on customer strategy, customer experience, loyalty, enterprise agile, and digital transformations.
Katrina has significant experience in retail and business banking, and across the payments value chain for both issuers and acquirers. She also works with clients on loyalty and rewards – helping them to design new programs or transform existing ones.
Katrina has more than 20 years of management consulting experience in both Australia and the UK.
She holds a Ph.D. in Finance from the University of Edinburgh (UK) and a Bachelor of Commerce from the University of Canterbury (New Zealand).
Bain Partner Katrina Bradley shares the four steps companies can take to effectively meet customer expectations with episodes while driving out cost and complexity in their business.
Recent Insights
- “Customer Behavior and Loyalty in Banking,” Webinar, 2023年8月17日
- “How climate change could hit your mortgage,” Financial Review, 2023年4月25日, 金融サービス
- “New study from Bain & Company reveals eroding loyalty among banking customers as they increasingly turn to digital-native and neobanks for ancillary services,” Press release, 2023年3月30日
- “Customer Behavior and Loyalty in Banking: Global Edition 2023,” レポート, 2023年3月30日
- “Banking M&A,” M&A Report, 2023年1月31日, レポート