Many hospital groups and healthcare providers in the Asia-Pacific region delivered negative total shareholder returns from 2016 to 2018. A few leaders bucked that trend by launching zero-based redesign (ZBR) programs, which start with a blank sheet to completely rethink processes and workflows. Healthcare providers that use ZBR to realign their organizations can increase their EBITDA growth by 15–20 percentage points.
Vikram Kapur is a partner with Bain & Company and leads the firm’s Healthcare practice in the Asia-Pacific region. Satyam Mehra is a partner in Bain’s Healthcare practice based in the New Delhi office.