When the Covid-19 crisis began, grocery services struggled to keep up with record customer demand. Marc-André Kamel, who leads Bain's Global Retail practice, discusses how the pandemic accelerated the shift toward online grocery shopping and explains the long-term implications for this rapid change in customer behavior.
The Next Five Years in Online Grocery: Going Mainstream, Fast
Amid the pandemic, adoption has accelerated by two to five years in the US and Western Europe, according to new Bain research.
How to Ramp Up Online Grocery—without Breaking the Bank
Now that Covid-19 has accelerated demand for deliveries and pickups, grocers urgently need e-commerce to start paying its way.