Decide & Deliver - Bain & Company

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HBR Press

Decide & Deliver: Five Steps to Breakthrough Performance in Your Organization

Five steps to breakthrough performance in your organization

  • September 27, 2010
  • min read


Decide & Deliver: Five Steps to Breakthrough Performance in Your Organization

Dithering. Decisions that turn out wrong. Decisions that people sabotage or don't know how to implement. If your company's experiencing these problems, it's not alone. Most organizations don't know how to make and execute good decisions. And they're paying a high price—as profitability and competitiveness erode.

It doesn't have to be this way. In Decide & Deliver, the authors draw on Bain & Company's extensive experience and research to present a five-step process for improving your firm's decision effectiveness:

1. Assess your decision effectiveness and how your organization supports or inhibits it. More

2. Identify your critical decisions. More

3. Set individual critical decisions up for success. More

4. Build an integrated organizational system which enables great decision-making and execution throughout. More

5. Embed the changes in everyday practice. More

Master this process, and you'll see immediate results: people across your organization collaborating to make crucial decisions better and faster than your rivals. And executing them flawlessly—fueling unprecedented financial performance and employee engagement.

Filled with powerful hands-on tools and detailed examples from companies as varied as Ford Motor Company, British American Tobacco, Telstra, Lafarge, and ABB, Decide and Deliver helps you make decision management a potent competitive weapon in your company.

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The authors

Marcia W. Blenko leads Bain's Global Organization practice. She has extensive experience in decision effectiveness and organization design across a range of sectors. Marcia has authored numerous articles on organization, decision effectiveness, and leadership and often speaks on these topics. Her writings have appeared in Harvard Business Review, Financial Times, Wall Street Journal, Economic Times, European Business Journal, Harvard Management Update, and the World Economic Forum's Global Agenda. She is also a contributing author of Winning in Turbulence (Harvard Business Press, 2009). Marcia is a partner in Bain's Boston office.

Michael C. Mankins leads Bain's Organization practice in the Americas and is a key member of Bain's Strategy practice. He advises business leaders on the strategic and organizational initiatives required to drive performance and long-term value. Michael's writings have appeared in Harvard Business Review, Wall Street Journal, Financial Times, Harvard Management Update, Journal of Business Strategy, Directors & Boards, Chief Executive, and other publications. He has been a featured speaker at numerous conferences and is coauthor of The Value Imperative: Managing for Superior Shareholder Returns (Free Press, 1994). In 2006, Consulting Magazine named Michael one of the year's "top 25 most influential consultants." Michael is a partner in Bain's San Francisco office.

Paul Rogers is the managing partner for Bain's London office and leads Bain's Global Organization practice. Paul's organizational experience spans comprehensive transformation, decision effectiveness, culture change, talent management, front-line employee loyalty, overhead optimization, and change management. Paul has authored numerous articles on organizational effectiveness and successful change in Harvard Business Review, European Business Forum, Business Strategy Series, Financial Times, and others, and he regularly speaks on these topics.

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