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Post–Covid-19, Doctors Want Both In-Person and Virtual Visits with Sales Reps

The pandemic has more physicians asking for remote support, but the majority will still want some in-person visits.

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Post–Covid-19, Doctors Want Both In-Person and Virtual Visits with Sales Reps
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So much has gone virtual due to Covid-19, but physicians still value in-person sales and service visits, according to Bain & Company’s latest survey of frontline providers, conducted with Dynata. Prior to Covid, about three-fourths of physicians preferred face-to-face engagement with medtech and pharmaceutical reps. Today, more are open to virtual approaches and a reduction in visit frequency, but a majority still prefer at least some in-person interaction once the pandemic passes. To address these shifting customer preferences, medtech and pharma companies will need to continue in-person interactions while adding digital capabilities.

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Data powered by Dynata, a leading global first-party data and insights platform.

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